Resident Concierge Team Lead

Battersea Academy for Skills & Employment (BASE); Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Ethos Farm in London (at Battersea Power Station) seeks a Residential Concierge Manager to lead a team delivering exceptional service and consistent standards across the estate.

You will be visible on shift, manage deployments, support wellbeing, conduct performance conversations, and collaborate with clients and partners to resolve challenges and drive improvements.

The role requires proactive leadership, strong IT skills, and flexibility to work occasional weekends.

Qualifications

• Confidence using IT equipment and systems, for example laptop, tablet, phone, diary, email, access

Responsibilities

• Provide pro-active line management of your team and first line response to operational situations.
• Be visible to your team and residents as one of the on-shift Residential Concierge provision.
• Manage the deployment and rotation of your team on-shift to ensure team wellbeing and to meet operational needs, in collaboration with the Team Leader Support.
• Work as part of the operational team, delivering service to residents and conducting functional job tasks; also cover team members as required during breaks and other situations that require flexibility.
• Provide support and care for your team so that they feel valued.
• Provide feedback and recognition so that team members know how they're performing.
• Provide coaching and direction to team members to help them improve their performance where required so that every individual can deliver exceptional and consistent standards of service and operational performance.
• Complete regular performance check-ins, one-to-one, and personal development conversations to support the development of individuals in your team and manage under performance where required.
• Complete all line management and administration activities for your team of direct reports including Return to Work interviews, investigations, training completion etc.
• Ensure team members are up to date and confident to deliver processes consistently and in line with documented operating procedures.
• Conduct audits and close-out action to ensure that the environment is safe, clean, today and well maintained for residents and team members.
• Help team members to understand expectations, changes to operations, and the reason for decisions.
• Work with the client and other service partners across the estate to resolve challenges, share best practise, and implement improvements.
• Be solutions focused and take accountability for resolving team challenges and operational challenges.

Skills

IT literacy

Job description

Ethos Farm in London (at Battersea Power Station) seeks a Residential Concierge Manager to lead a team delivering exceptional service and consistent standards across the estate.

You will be visible on shift, manage deployments, support wellbeing, conduct performance conversations, and collaborate with clients and partners to resolve challenges and drive improvements.

The role requires proactive leadership, strong IT skills, and flexibility to work occasional weekends.