Resident Complaints Specialist – 1-Year FTC

Confidential; Greater London; In loco; GBP 20.000 - 33.000; Tempo pieno

Descrizione del lavoro

Fortus Recruitment is assisting a leading organisation in Kingston to recruit an experienced Complaints Handler on a fixed term contract for up to 1 year. You will manage resident and customer complaints from receipt to resolution, ensuring timely, professional handling in line with procedures.

You will investigate, liaise with teams, maintain records, and provide regular updates. Strong communication, empathy and organisational skills are essential, with experience in social housing or property

Competenze

• Experience handling complaints in social housing, property services, construction or similar environment.
• Strong communication and customer service skills.
• Experience dealing with customers in challenging or sensitive situations.
• Excellent organisational and administration skills.
• Ability to manage a busy workload and prioritise effectively.
• Strong attention to detail and accurate record keeping.
• A professional, empathetic and solutions-focused approach.
• Good IT skills and experience using Microsoft Office.

Mansioni

• Managing complaints from initial receipt through to resolution.
• Investigating complaints and liaising with relevant teams to gather information.
• Responding to residents and customers professionally and within agreed timescales.
• Maintaining accurate records of complaints, actions and outcomes.
• Liaising with internal teams, contractors and other stakeholders to resolve issues.
• Identifying recurring issues and escalating where appropriate.
• Ensuring complaints are handled in line with relevant policies and procedures.
• Providing regular updates to customers throughout the complaints process.
• Supporting the wider customer service team with general administration when required.

Conoscenze

Communication

Customer service

Org skills

Attention to detail

Empathy

Strumenti

Microsoft Office

Descrizione del lavoro

Fortus Recruitment is assisting a leading organisation in Kingston to recruit an experienced Complaints Handler on a fixed term contract for up to 1 year. You will manage resident and customer complaints from receipt to resolution, ensuring timely, professional handling in line with procedures.

You will investigate, liaise with teams, maintain records, and provide regular updates. Strong communication, empathy and organisational skills are essential, with experience in social housing or property