Residences Night Concierge - Six Senses London

Intercontinental Hotels Group; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hospitality brand in City of Westminster is seeking a Residences Night Concierge. You will be responsible for ensuring exceptional resident experiences, managing requests, and providing personalized recommendations. The ideal candidate has a hospitality background, strong communication skills, and a proactive attitude. This role emphasizes high standards of service and requires at least one year of experience in a similar setting.

Qualifications

• At least 1 year experience in a similar operational role in luxury hotels.
• Excellent command of the English language, a second language is a plus.
• Knowledge of residential portal platform is an advantage.

Responsibilities

• Ensure exceptional resident experiences as the first point of contact.
• Manage residents' requests and provide personal recommendations.
• Coordinate with departments for transfers and assist with inquiries.

Skills

Professional communication

Problem-solving skills

Multi-tasking skills

Knowledge of guest service

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

PMS systems

CRM platforms

Job description

As a Residences Night Concierge, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives. As a Concierge, I recognize that my role is critical in creating exceptional resident experiences. As Residences Night Concierge, I will assume full responsibility for the efficient operation in the following:

• I am committed to behaving professionally and setting an example for my colleagues, residents, and partners.
• I will adhere to Six Senses principles, core values, best practices, guidelines, and objectives while demonstrating respect for diverse cultures and nationalities.
• I will project a positive and proactive attitude, working collaboratively with the team to maintain high standards and build a professional relationship with the Residents.
• Respond to a wide variety of residents' requests accurately by assessing their needs and adding personal recommendations to achieve maximum satisfaction while complying with the residents' standards and policies.
• Accommodate special requests whenever possible.
• Process and handle all residents' requests regarding packages, faxes, messages, and mail which may be either outgoing or incoming.
• Assist residents with all inquiries related to residences and hotel services, hours of operations, key personnel, in-house events, directions, etc.
• Coordinate with departments for transfer-related requests and assist residents with transfers to and from the residences if required.
• Recommend, schedule, and plan with the residents for their preferred activities during their stay.
• Maintain detailed knowledge of local key occurrences (directions, monuments, activities, restaurants, shopping, flora, and wildlife found on the property and the neighborhoods)
• Have knowledge of all Six Senses Hotels, Resorts, and Spas to arrange accommodation and make travel arrangements on request.
• Have knowledge of countries within reasonable reach and what they have to offer.
• Have knowledge of the history and demographic facts about the current country.
• Maintain a high standard of personal appearance, grooming, and hygiene.
• Have knowledge of all safety, security, and emergency procedures related
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.
To execute the position of Residence Night Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following


• High school diploma or equivalent and at least 1 year experience in a similar operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
• Knowledge of residential portal platform would be an advantage
• Excellent command of the English language with confident communication skills. A second language would be an advantage.
• Computer literate. Problem-solving and multi-tasking skills