Residences Concierge Assistant

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exceptional opportunity awaits at a high-profile flagship hotel and residences in London. As a Residences Concierge Assistant, you will provide friendly and professional service to residents, ensuring their needs are met with excellence. This role involves supporting the concierge team, handling various requests, and maintaining high standards of service. Join an award-winning group and work alongside a highly experienced team dedicated to luxury service and employee commitment. If you thrive in a dynamic environment and have a passion for hospitality, this position is perfect for you.

Qualifications

• 1-2 years of experience in hospitality or residential environments.
• Excellent command of English; a second language is a plus.

Responsibilities

• Assist residents with services related to their apartments.
• Handle requests via phone, email, and in-person.

Skills

Customer Service

Communication Skills

Problem-Solving

Multi-tasking

Education

High School Diploma

Hospitality Management Degree

Tools

Microsoft Office

Job description

Job Title: Residences Concierge Assistant

The Peninsula London is seeking to hire a dynamic Residences Concierge Assistant to join our Residences Team. The role involves providing friendly, efficient, prompt, and professional service to Residences Tenants while adhering to the objectives, performance, and quality standards established by The Peninsula London Residences.

This position includes covering the duties of the Concierge when required, providing leadership, supervision, and training to ensure compliance with departmental goals, objectives, and standards, in coordination with other departments and partners.

Opportunity Highlights

• An exceptional opportunity to join our high-profile flagship hotel and residences in London.
• The Peninsula Residences promote luxury service, dedication to residents, and commitment to employees.
• Join our award-winning group, working alongside a highly experienced team.

Key Accountabilities

• Assist Residents with obtaining services related to their apartments, in accordance with the lease, contractual arrangements, Tenant's Handbook, and Residences Policies and Procedures.
• Support the team in delivering concierge services and tasks.
• Handle telephone, email, and in-person requests, providing detailed information on Concierge services. Anticipate Residents' needs and exceed expectations.
• Park cars when required.

General Requirements

• Minimum 1-2 years of experience in Hospitality or Residential environments.
• Excellent command of English with confident communication skills; a second language is advantageous.
• Computer literacy, problem-solving, and multi-tasking skills.
• UK Driving License and experience driving luxury vehicles.

We look forward to receiving your CV and will contact suitable candidates directly.

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