Residence Supervisor

Vita Student; City of Edinburgh; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Perkbox access

Royal London Pension

28 days holiday

29/7 Employee Assistance

Job summary

Vita Student in Edinburgh is seeking a Residence Supervisor to lead a team across early mornings to evenings, ensuring a premium resident experience. The role covers a varied rota, with strong emphasis on service quality, community building and operational excellence.

You will guide colleagues, foster a welcoming atmosphere, and collaborate with housekeeping and facilities to maintain exceptional standards in a dynamic student residence environment.

Qualifications

• Experience in delivering high-end customer service in hospitality, residential, or service-led environments.
• Ability to guide, motivate and develop teams to maintain high standards.

Responsibilities

• Lead and inspire teams to deliver a five-star resident experience.
• Create a positive, high-energy environment for colleagues.
• Champion exceptional customer service with welcoming, professional interactions.
• Coach and develop team members through feedback and on-the-job support.
• Build strong relationships with residents to create an engaging community.
• Drive high standards across the residence for services, spaces and amenities.
• Identify opportunities to enhance operations and resident experience.
• Collaborate with customer service, housekeeping and facilities teams for a seamless journey.

Skills

People leadership

Customer service

Team motivation

Communication

Digital systems

Tools

Perkbox

Pensions administration

Job description

Residence Supervisor, Edinburgh, New Waverley

Salary: £28,500 plus performance related bonus of up to 10% of salary and generous benefits (please see below).

Contract: Permanent, full-time. A contractual commitment of 40 hours per week

Required Days of Work: This role works across a combination of weekdays and weekends, following a varied rota that changes in line with the needs of the residence and the team.

Early Morning, Daytime and Evening Shift Patterns & Duties A varied rota covering early mornings, daytime and evening shifts, with starts from 6am and finishes up to 10pm.

Shifts are planned in advance and rotate regularly, offering variety while ensuring residents receive an exceptional level of service and support every day of the week.

Where Ambition Lives

At Vita Student, we create more than premium student accommodation; we create unforgettable experiences for a global community of ambitious students.

From industry-leading spaces and first-class services to vibrant communities and exceptional support, everything we do is designed to help our residents thrive. Our residences are home to students from around the world, and we're proud to provide an environment where they can live without limits and focus on achieving their ambitions.

Our Supervisor plays a key role in creating a safe, welcoming and vibrant environment for residents. Supporting the day-to-day operation of the residence, this role helps deliver exceptional service, build a thriving community and create the premium student living experience Vita Student is known for.

Vita Student’s Supervisor

At the heart of the resident experience, this role brings people, service and operations together to create a place where students can thrive. Working across the residence, the Residence Supervisor champions high standards, supports colleagues and helps deliver the exceptional service, vibrant community and premium living experience that set Vita Student apart.

• Lead and inspire teams to deliver a five-star resident experience, every day.
• Create a positive, high-energy environment where colleagues feel supported, motivated and empowered to succeed.
• Champion exceptional customer service, ensuring every resident interaction is welcoming, professional and memorable.
• Coach and develop team members through regular feedback, guidance and on-the-job support.
• Build strong relationships with residents, helping to create a connected and engaging community.
• Drive consistently high standards across the residence, ensuring services, spaces and amenities always reflect the Vita Student brand.
• Identify opportunities to enhance operations and improve the resident experience.
• Collaborate across customer service, housekeeping and facilities teams to ensure a seamless resident journey.

Who We’re Looking For

A passionate, people-focused leader who thrives in a fast-paced environment and takes pride in creating exceptional experiences. Skilled at building strong relationships, bringing teams together and leading by example, with a genuine commitment to delivering five-star service and fostering a welcoming, vibrant community where residents feel at home.

Professional Experience

• Experienced in delivering exceptional customer service within a premium, hospitality, residential or service-led environment.
• Proven ability to support, guide and motivate colleagues, helping teams perform at their best and deliver consistently high standards.
• A hands-on approach, with a willingness to take ownership and help maintain clean, safe and welcoming spaces for residents and guests.
• Confident using a range of digital systems and technology to manage operations, solve problems and support the resident experience.
• Skilled at building positive relationships, communicating effectively and creating a welcoming community environment.
• Organised, proactive and adaptable, with the ability to thrive in a fast-paced setting and balance multiple priorities.

Personal Qualities and Characteristics

• A genuine commitment to creating an inclusive environment where people from all backgrounds feel respected, valued and welcomed.
• Adaptable, positive and proactive, with a willingness to support changing operational needs.
• Resilient and resourceful, demonstrating sound judgement when responding to unexpected situations.
• Able to carry out the duties of the role, which may include periods of standing and repetitive tasks. Reasonable adjustments will be considered where appropriate.
• Flexible and reliable, with the ability to support a 24-hour operation, including weekends, bank holidays and peak trading periods. Every effort will be made to accommodate religious, cultural and personal commitments while maintaining service delivery to residents.

This role could be a great fit for candidates with supervisory or team leadership experience in customer service, hospitality, hotels, student accommodation, residential living, reception, retail or property management. Previous experience in roles such as Residence Supervisor, Front Office Supervisor, Duty Manager, Guest Experience Supervisor, Reception Supervisor, Student Accommodation Supervisor, Assistant Manager, Team Leader, Customer Service Supervisor or Hospitality Supervisor would be highly relevant.

Why Join the Vita Student Team?

We believe exceptional experiences start with exceptional people. That's why we invest in our colleagues, providing opportunities to grow, develop and build rewarding careers within a business that is redefining premium student living.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks and discounts that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Holidays – Our team receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.