Residence Services Manager

EllisKnight International Recruitment; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the Build-to-Rent (BTR) sector is seeking a Resident Services Manager in Wembley. In this role, you will ensure resident wellbeing and satisfaction through outstanding service, community programming, and effective communication. You will be at the heart of their commitment to enhancing resident experiences while maintaining strong relationships and engaging in social media management.

Qualifications

• Experience in customer service roles.
• Proficiency in social media handling and engagement.
• Strong administrative skills and organizational abilities.

Responsibilities

• Manage resident experiences and events.
• Provide customer support and handle inquiries.
• Oversee social media channels and create content.

Skills

Customer Service

Community Engagement

Social Media Management

Administrative Support

Job description

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Resident Services Manager (Wembley)

Working Hours: Monday - Friday 9:00am-5:30pm (with two Saturdays a month, day off provided during the week)

They're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, they are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by one of the UK's largest PBSA operators, they combine independent innovation with national infrastructure.

About The Role
Based at our vibrant asset in Wembley Park, you will be the heart of our community, ensuring resident wellbeing through engaging programming and exceptional customer service. You'll manage resident experiences, from seamless communication and service delivery to creating and executing community events and initiatives. Your role will also involve managing social media channels, handling administrative tasks, and supporting financial operations.

Key Responsibilities:

Community Engagement & Satisfaction:

• Lead front-of-house and telephone support, handling day-to-day queries.
• Develop and maintain strong relationships with residents, ensuring top-notch customer service.
• Arrange and manage resident events and programming.
• Actively engage with residents via social media and online platforms.
• Monitor and enhance the resident experience through feedback and proactive initiatives.

Social Media Management:

• Manage site social media channels, creating and coordinating relevant content.
• Respond to social media mentions and engage with users.

Administration:

• Provide administrative support, including handling inquiries, managing bookings, and maintaining records.
• Log maintenance requests and ensure timely resolution.
• Analyse reports and communicate price adjustments.
• Implement financial controls and manage billing processes.
• Ensure accurate credit control and handle outstanding debts.

Health & Safety:

• Adhere to H&S policies and procedures.
• Be familiar with emergency procedures and plans.

Why Join Us?

They’re committed to helping our residents thrive in their rented homes while maximising our clients' investments. They value community, environmental sustainability, and diversity. If you’re passionate about enhancing resident experiences and driving community engagement, we want you on our team!