Residence Manager

Oyster; Liverpool; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading PBSA provider in Liverpool is seeking a passionate Student Experience Manager to lead operations across their cluster. You will inspire and develop a team, ensuring students feel safe and supported while driving commercial performance. The ideal candidate is a confident leader with experience in student living, hospitality, or residential sectors, dedicated to enhancing community engagement and inclusivity.

Qualifications

• Experience in PBSA, BTR, hospitality, or residential sectors.
• Ability to manage teams and drive performance.
• Skilled in resolving issues and creating positive experiences.

Responsibilities

• Lead and develop a team across multiple properties.
• Deliver a world-class student experience.
• Drive commercial performance and manage budgets.
• Promote sustainability and inclusivity.

Skills

Team management

Customer service

Performance management

Community building

Problem-solving

Job description

My client is a market-leading PBSA provider, renowned for creating safe, inclusive, and vibrant student communities across the UK. They are now seeking a passionate Student Experience Manager to lead operations across their Liverpool cluster.

This is a unique opportunity to shape the student journey, build thriving communities, and lead a high-performing team in delivering exceptional service and unforgettable experiences.

If you're a people-first leader who thrives in a fast-paced, purpose-driven environment, this is your chance to make a real impact in the student living sector!

Your Responsibilities:

• Lead, inspire, and develop a team across multiple properties.
• Be a culture champion in order to deliver a world-class student experience.
• Ensure every student feels safe, supported, and at home through responsive service and community engagement.
• Drive commercial performance, manage budgets, and support local sales initiatives including summer occupancy.
• Collaborate with the site and central teams to deliver seamless operations.
• Promote sustainability, inclusivity, and continuous improvement across all touchpoints.

Your Profile:

• A confident, people-centred leader with experience managing teams in PBSA, BTR, hospitality, or residential sectors.
• Proven ability to drive performance, lead change, and foster inclusive environments.
• Commercially astute with a track record of delivering operational and financial targets.
• Skilled in handling feedback, resolving issues, and creating solutions that elevate the student experience.
• Passionate about community building, diversity, and making a difference in students’ lives.

We are an equal opportunities employer and welcome applications from all areas of the property industry. We endeavour to have a fair recruitment process and look forward to receiving your application.