Residence Assistant Lead

EF Education First; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading education organization in Brighton is seeking a Residence Assistant Lead to support international students and create a welcoming environment. This live-in role involves overseeing student welfare, maintaining safety standards, and delivering top-notch customer service. The position offers opportunities for personal and professional growth within a global setting, starting in October 2025.

Benefits

Free accommodation

Professional development opportunities

Access to language learning resources

Regular social events

Qualifications

• Able to work independently while being responsible for students' welfare.
• Experience in a customer service role is an advantage.
• Attention to detail and ability to handle difficult situations calmly.

Responsibilities

• Oversee comfort, safety, and conduct of students in residential accommodation.
• Ensure customer service satisfaction for all students.
• Assist with administrative tasks and maintain accommodation standards.

Skills

Reliable

Customer service oriented

Strong communication skills

Flexible

Highly motivated

Positive attitude

Attention to detail

Education

Legally able to work in the UK

Job description

Social network you want to login/join with:

Residence Assistant Lead, Brighton and Hove

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Client:

EF Education First

Location:

Brighton and Hove, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a50bbd961843

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Residence Assistant LeadBrightonFixed-Term/Full TimeAre you looking to develop your leadership skills while making a meaningful impact on the lives of international students? Do you thrive in a role where empathy, responsibility, and professionalism are key? If so, EF Education First invites you to join us as a Residence Advisor Lead – a role where you’ll help shape a supportive, welcoming residential community while growing within a truly global organisation.At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.Your RoleYou’ll support the Residence Manager and Residence Coordinator in running a smooth, efficient department while ensuring top-notch customer service for our students. As a live in role, your focus will be on creating a welcoming and lively home from home environment, maintaining EF's high standards, ensuring health and safety protocols are followed. You’ll also assist with administrative tasks, help with student inquiries, and liaise with local suppliers, all while promoting the best image of our school within the community.This is a fixed-term, full-time position running from October 2025 – October 2026. The position involves working on shifts with varying hours over a 5 day week, including weekends. As a live-in role, free accommodation is provided.Responsibilities

Live in EF residential accommodation and oversee comfort, safety,and conduct of studentson andout of school hoursensuring residenceadvisorduties such as room checks, curfew, and activities in the residence are in place

To support theResidenceManager and team in running an efficient department

To ensure the highest level of customer service and satisfactionis delivered to students

Ensureweekends are run smoothlyand residence assistants are supported

To support students in their daily life and enable them to achieve the best experience and highest learning possible

To organize work processes and delegate duties betweenresidentialadvisors

To ensure standards of roomsandquality ofservicearemaintained by conducting weekly building checks, checking,and updating posters and signs when appropriate

To advocate for a funand livelyenvironmentwithinthe residence

Welcome new students and assist and departing students,

Promote activities

To assist with administration tasksby havingaccurate lists withimportant information to support the teamand suppliers

To assist students withgeneralenquiriesand take appropriate action in the event of student misconduct,addressing concerns with relevant school staff

To ensureSafeguarding procedures are in place andconcerns are shared with relevant school staff

To follow EF procedures and takeresponsibility for fire safety

School emergency phone duty on rota basis

Requirements

Reliable, responsible,and able to work independently

Highly motivated, energetic, positive

Approachable, confident, and friendly personality

Customer service orientedand strongcommunication skills

Given the on -call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken isessential

Attention to detail, organised & thorough

Ability to handle difficult situations with ease & remain calm under pressure

Sensitive approach to welfare issues

All offers are subject to a clear enhanced DBS checkand two references

Legally able to work in the UK at commencement of employment

Why you will love working with EF

Continuous professional development

Work in a truly international environment

Regular social events

Ambition is nurtured and fast-tracked career enhancement opportunities are provided

Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

Global career opportunities

Accommodation provided

Access to EF Hello language learning

-------------------------------------EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.Appropriate suitability checks will be required prior to confirmation of appointment.EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.