Residence Assistant Lead

EF Education First Gruppe; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An international education organization in Brighton is looking for a Residence Advisor Lead to create a supportive residential environment for international students. Responsibilities include overseeing student welfare, providing customer service, and assisting with administrative tasks. Ideal candidates are reliable, motivated, and have strong communication skills. This fixed-term, full-time position offers free accommodation.

Benefits

Free accommodation

Career enhancement opportunities

Supportive international environment

Qualifications

• Reliable, responsible, and able to work independently.
• Highly motivated, energetic, positive.
• Approachable, confident, and friendly personality.
• Given the on-call nature of the position, a flexible, hands-on approach is essential.
• Attention to detail, organised & thorough.

Responsibilities

• Oversee comfort, safety, and conduct of students.
• Support the Residence Manager in running a smooth department.
• Ensure the highest level of customer service is delivered to students.
• Organize work processes and delegate duties between residential advisors.
• Assist students with general inquiries and take appropriate action when necessary.

Skills

Customer service orientation

Strong communication skills

Reliable and responsible

Positive personality

Ability to handle difficult situations

Job description

Are you looking to develop your leadership skills while making a meaningful impact on the lives of international students? Do you thrive in a role where empathy, responsibility, and professionalism are key? If so, EF Education First invites you to join us as a Residence Advisor Lead – a role where you’ll help shape a supportive, welcoming residential community while growing within a truly global organisation.

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Your Role

You’ll support the Residence Manager and Residence Coordinator in running a smooth, efficient department while ensuring top-notch customer service for our students. As a live in role, your focus will be on creating a welcoming and lively home from home environment, maintaining EF's high standards, ensuring health and safety protocols are followed. You’ll also assist with administrative tasks, help with student inquiries, and liaise with local suppliers, all while promoting the best image of our school within the community.

This is a fixed-term, full-time position running from October 2025 – October 2026. The position involves working on shifts with varying hours over a 5 day week, including weekends. As a live-in role, free accommodation is provided.

Responsibilities

• Live in EF residential accommodation and oversee comfort, safety,and conduct of studentson andout of school hoursensuring residenceadvisorduties such as room checks, curfew, and activities in the residence are in place
• To support theResidenceManager and team in running an efficient department
• To ensure the highest level of customer service and satisfactionis delivered to students
• Ensureweekends are run smoothlyand residence assistants are supported
• To support students in their daily life and enable them to achieve the best experience and highest learning possible
• To organize work processes and delegate duties betweenresidentialadvisors
• To ensure standards of roomsandquality ofservicearemaintained by conducting weekly building checks, checking,and updating posters and signs when appropriate
• To advocate for a funand livelyenvironmentwithinthe residence
• Welcome new students and assist and departing students,
• Promote activities
• To assist with administration tasksby havingaccurate lists withimportant information to support the teamand suppliers
• To assist students withgeneralenquiriesand take appropriate action in the event of student misconduct,addressing concerns with relevant school staff
• To ensureSafeguarding procedures are in place andconcerns are shared with relevant school staff
• To follow EF procedures and takeresponsibility for fire safety
• School emergency phone duty on rota basis

Requirements

• Reliable, responsible,and able to work independently
• Highly motivated, energetic, positive
• Approachable, confident, and friendly personality
• Customer service orientedand strongcommunication skills
• Given the on -call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken isessential
• Attention to detail, organised & thorough
• Ability to handle difficult situations with ease & remain calm under pressure
• Sensitive approach to welfare issues
• All offers are subject to a clear enhanced DBS checkand two references
• Legally able to work in the UK at commencement of employment

Why you will love working with EF

• Work in a truly international environment
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.

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