Resettlement Support Workers (Union Terrace and Robinson Court)

City of York Council; York; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join the City of York Council as a Resettlement Support Worker to provide essential support to individuals in resettlement accommodation. Playing a critical role in aiding vulnerable populations, the position promises both challenges and rewards, fostering personal and professional growth through a supportive team environment. Your experience will guide individuals from homelessness to independent living, fulfilling a vital service in the York community.

Benefits

Generous annual leave allowance

Access to Local Government Pension Scheme

Comprehensive Health & Wellbeing initiatives

Flexible working practices

Qualifications

• Experience of working with homeless people or in supported accommodation is desirable.
• Ability to demonstrate empathy and firmness.
• Capability to work on own initiative and in partnership with other services.

Responsibilities

• Provide high-quality support to customers living in Union Terrace or Robinson Court.
• Oversee daily operations and ensure health and safety matters.
• Offer both formal casework support and informal support.

Skills

Good interpersonal skills

Understanding of homelessness issues

Resilience

Job description

Resettlement Support Workers (Union Terrace and Robinson Court)

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Resettlement Support Workers (Union Terrace and Robinson Court)

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We have an exciting job opportunity for the position of Resettlement Support Workers support working within the CYC Housing Options and Support Service we are looking to recruit a committed and enthusiastic people to provide high quality support to all customers living in Union Terrace or Robinson court.

Union Terrace and Robinson Court are resettlement supported accommodation schemes for single homeless people/rough sleepers, providing accommodation and support to assist people to move on into independent accommodation.

Union Terrace – working with adult males and childless couples.

Robinson Court - working with adult females.

The successful applicants will provide a well maintained and responsive accommodation project to customers who are homeless and need supported housing and will oversee the daily operation within these accommodations.

You will provide appropriate formal 1-1 Resettlement support and emotional and physical support to people accessing and living in the service, who are vulnerable and under a lot of stress, therefore the successful applicant will have good interpersonal skills and understand issues people face when homeless or rough sleeping.

You will be capable of working on your own initiative, and will be able to work in partnership with other services/agencies to support people such as social care, mental health, drug and alcohol services, probation and police etc.

Experience of working with homeless people or supported accommodation and that applicants understand the issues surrounding the client groups is desirable as well as experience of working on a 1:1 basis with complex individuals.

You will need to be able to demonstrate that you are sympathetic, and firm and you are able to show resilience and cope in situations which can be stressful as well as rewarding.

You will be part of an ongoing staff rota to provide cover at the accommodation project on a 24 hour, 365 days per year, and will be expected to be part of the shift rota patterns, working some weekends bank holidays and unsocial hours.

The successful applicant will take responsibility whilst on duty for ensuring the accommodation is kept in good repair and see to all matters of health and safety. The successful candidate will also offer support, both formal case work support as well as informal support to the customers living in the service and run the service operation whilst on duty.

The successful applicants will offer a safe and supportive environment and work as part of a multi-disciplined team and contribute to the running of the accommodation supporting the supervisor and manager in service delivery, including supporting people, repairs, rents, laundry, cleaning, catering, health and safety.

The successful applicant will be part of a team of support workers; the role requires a flexible and understanding approach in what is sometimes a very challenging but rewarding environment.

Union Terrace and Robinson Court are a central part to the city’s strategy to reduce and eradicate rough sleeping.

This post is not suitable as a job share opportunity.

The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition, we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact James Ford (Service Manager Union Terrace/Robinson Court) at

[e-mail] or on Tel [phone].

Closing date: Sunday 22 June 2025 at 12 midnight

Interview date: TBC

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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