Resettlement Administrator Assistant

NHS; Oswestry; On-site; GBP 22,000 - 28,000; Full time

Job summary

The NHS is seeking a Resettlement Administrator Assistant to provide essential secretarial and administrative support for the discharge process at the Robert Jones and Agnes Hunt Orthopaedic Hospital. Join a dedicated team ensuring a smooth transition for patients while liaising with external bodies and maintaining accurate records. This role includes working set days with some flexibility and offers the opportunity to contribute to world-class patient care.

Benefits

Fantastic staff benefits

Qualifications

• Experience of working in an office/administration environment.
• Experience within the NHS or community care setting.

Responsibilities

• Assist in the discharge process by liaising with Social Services and community teams.
• Manage patient information and ensure accurate records in hospital systems.

Skills

Secretarial skills

Microsoft Office

Time management

Interpersonal skills

Negotiation skills

Education

RSA 3 or NVQ 3 Business Administration

Tools

NHS computer systems - PAS, EPR, SF4

Job description

Go back Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Resettlement Administrator Assistant

The closing date is 11 July 2025

We are looking to recruit a colleague who will provide secretarial and administrative support to the Resettlement Team (part of the Midlands Centre for Spinal Injuries) to assist with the discharge process to prevent delays.

You will join a team of Resettlement Officers, a Resettlement Discharge Assistant, Generic Support Workers and a Resettlement Assistant.

Standard working days Wednesday, Thursday and Friday (with flexibility required).

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main duties of the job

Working within the Resettlement Team involves liaising with external bodies such as Social Services and CCGs when setting up new patient care cases, following up referrals and liaison with community teams, and family members .

The role involves working closely with the Resettlement Officers throughout all stages of the discharge process and provides a key role assisting patients and their families to complete application forms and follow up progress with the relevant agencies.

About us

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.

Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role and have a range of fantastic staff benefits on offer to everyone who joins RJAH.

Job responsibilities

• Follow up referral to Social Services to ensure allocation of named Social Worker prior to Discharge Planning Meeting.
• To notify the community team (GP, DN, SW, COT) in writing, of patient admission and provisional discharge date, on behalf of the Consultant.
• To notify the Community Team of Discharge Planning Meetings
• To assist family members with applications for eligible travel expenses and accommodation.
• To contact charitable Agencies to assist with above
• To work closely and effectively with the Resettlement Team in order to support communication throughout the service, take messages and relay information.
• On instruction of R.O to liaise with Housing Departments and assist patient to complete housing applications.
• To be responsible for liaising with the Department of Works and Pensions representative and organising the Benefit Clinic every Friday and collating MDT reports and other relevant documentation.
• To manage own time effectively to meet service objectives, prioritising work according to the demands of the service.
• To enter out- patient and community activity onto PAS on behalf of the Resettlement Officers.
• To update patient information i.e EDDs onto Lorenzo/PSAG.
• Establish and maintain effective exchange of patient information between Midland Centre for Spinal Injuries (MCSI), and community colleagues maintaining confidentiality.
• To protect all confidential information concerning patients, only making disclosures with the patient consent.
• To discuss in a sensitive manner information which may cause emotional distress.
• To maintain clear and accurate records in patients resettlement notes of the service activity in order to monitor working practices.
• To maintain clear and accurate records of telephone communications and referrals/applications made.
• To ensure accurate information about patients on hospital computer systems

Person Specification

Qualifications

• Secretarial skills, RSA 3 or NVQ 3 Business Administration

Experience

• Experience of working in an office/administration environment in secretarial or similar role
• Experience working within the NHS or a community care setting

Skills

• Secretarial skills including audio and copy typing
• Working knowledge and application of Microsoft Office
• An understanding of other software packages
• Good written and time managements skills
• Excellent interpersonal and communication skills
• Negotiation and diplomacy skills
• Ability to work alone, unsupervised
• Ability to remain professional in a busy office environment
• Flexible to meet service needs

Knowledge

• Knowledge of NHS computer systems - PAS, EPR, SF4
• Knowledge of: ? Spinal cord injuries ? NHS and Community Care Act 1990 ? Community Discharge (Delayed Discharge) Act 2003

Personal Qualities

• Flexible
• Polite and helpful

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT