Reservations Supervisor - Tour Operator

Travel Trade Recruitment Limited; City Of London; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading Travel Company is seeking a Reservations Supervisor to manage bookings and provide exceptional customer service. The ideal candidate will have experience with the Amadeus system and strong sales skills. Responsibilities include handling calls, monitoring webchat, and collaborating with operations. Competitive salary range of £26,000 to £31,000 along with commission opportunities.

Qualifications

• Must have an excellent telephone manner.
• Computer literate with the Amadeus system.
• Good sales and customer service skills.

Responsibilities

• Handle incoming calls on bookings B2B & B2C.
• Maintain phone system extensions and call centre setups.
• Monitor webchat functionality and conversions.
• Review confirmations and booking cancellations.
• Collaborate with Operations and Customer Services.
• Sell tailor-made holidays to worldwide destinations.

Skills

Experience in using Amadeus

Knowledge of global destinations

Persuasiveness

Time management

Sales skills

Job description

Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.

Key Duties

• Handling incoming calls on all existing bookings - B2B & B2C
• Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
• Monitoring the webchat functionality and usage / conversions on queries.
• Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
• Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
• Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
• Create a Retention centric sales environment
• Develop a team progress and training system based on Balance Scorecard achievements
• Post Covid Team initiation and team build

Skills Required

• Experience in using Amadeus
• To offer expert knowledge and advice on destinations
• Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
• Developing excellent time management skills with the team
• Up selling to maximise revenue on bookings
• To efficiently perform all administrative duties associated with the roleResponsible for the selling of tailor‑made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking
• Driven to achieve Company targets

The Package

• Salary: from £26,000 - £31,000
• Plus, Target personal and group achievement Commission