Reservations Supervisor - Tour Operator

Travel Trade Recruitment; City Of London; On-site; GBP 26,000 - 31,000; Full time

Job summary

A global tour operator is seeking a Reservations Supervisor to manage B2B and B2C bookings. The ideal candidate will have experience with the Amadeus system, excellent communication skills, and the ability to sell luxury holidays. The role offers a salary between £26,000 and £31,000, plus performance bonuses.

Qualifications

• Excellent telephone manner and computer literate with the Amadeus system.
• Comfortable selling a luxury brand and driven to achieve company targets.

Responsibilities

• Handle incoming calls for all existing bookings - B2B & B2C.
• Monitor webchat functionality and usage on queries.
• Work with teams on customer service responses and quotes.
• Create a retention-centric sales environment.

Skills

Experience in using Amadeus

Knowledge about destinations

Persuasive selling skills

Time management

Upselling revenue skills

Job description

Overview

Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.

Responsibilities

• Handling incoming calls on all existing bookings - B2B & B2C
• Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
• Monitoring the webchat functionality and usage / conversions on queries.
• Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
• Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
• Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
• Create a Retention centric sales environment
• Develop a team progress and training system based on Balance Scorecard achievements
• Post Covid Team initiation and team build

Skills Required

• Experience in using Amadeus
• To offer expert knowledge and advice on destinations
• Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
• Developing excellent time management skills with the team
• Up selling to maximise revenue on bookings
• To efficiently perform all administrative duties associated with the role
• Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking
• Driven to achieve Company targets

The Package

• Salary: from £26,000 - £31,000
• Plus, Target personal and group achievement Commission

Interested

• Please click to "APPLY" or contact email [e-mail]