Reservations Supervisor

Malmaison; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Malmaison is seeking a motivated Reservations Supervisor for their UK Head Office team in London. The successful candidate will oversee reservation procedures and team supervision, while supporting sales efforts and enhancing client relationships. Ideal applicants will have experience in reservations, strong customer service skills, and leadership potential. The role offers competitive pay and numerous employee benefits, promoting professional growth and a positive workplace culture.

Benefits

Discounted staff and friends & family rates

Fully funded apprenticeship programs

High street discounts, holidays, and experiences

Cycle to work scheme

Healthcare cash plans

Referral bonuses up to £1500

Uniforms provided

Wellness and campaign days

Instant access to earned wages via Wagestream

Support for mental health

Qualifications

• Proven experience in a similar reservations role.
• Team-oriented with leadership aspirations.
• Eligible to work in the UK.

Responsibilities

• Oversee reservations procedures and supervise the reservations team.
• Handle all group accommodations for London.
• Support the sales team in maintaining client relationships.

Skills

Attention to detail

Time management

Customer service

Leadership

Multilingual abilities

Job description

Reservations Supervisor, Frasers Hospitality EMEA

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East, and Africa. Our staff are connected through our shared vision and core values: collaborative, real, respectful, and progressive. We foster a culture of continual learning and development, promoting from within.

Frasers Hospitality owns and operates 7 properties in the UK, including brands like Fraser Suites, Fraser Place, Fraser Residence, and Park International Hotel, located in London, Edinburgh, and Glasgow. We cater to both business and leisure travelers with short and long stays.

Role Overview

We are seeking a motivated Reservations Supervisor to join our UK Head Office team. You will oversee reservations procedures, supervise the reservations team, and handle all group accommodations for London. Your role includes supporting the sales team in maintaining client relationships and fostering a positive team culture.

Candidate Profile

• Proven experience in a similar reservations role
• Excellent attention to detail and time management skills
• Passion for customer service
• Team-oriented with leadership aspirations
• Multilingual abilities
• Eligible to work in the UK

Benefits

• Discounted staff and friends & family rates at Frasers Hospitality
• Fully funded apprenticeship programs for career development
• High street discounts, holidays, and experiences
• Cycle to work scheme
• Healthcare cash plans
• Referral bonuses up to £1500
• Uniforms provided
• Wellness and campaign days
• Instant access to earned wages via Wagestream
• Support for mental health with qualified first aiders
• Employee Assistance Programme

Sustainability Commitment

• Renewable energy use
• Recycling, plastic reduction, Green Tourism memberships
• Eco-friendly cleaning and kitchen systems
• Volunteer days for sustainable charities

Interested? Click Apply Now

Frasers Hospitality is an equal opportunities employer and welcomes applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.