Reservations Sales Manager

JR United Kingdom; Norwich; On-site; GBP 50,000 - 58,000; Full time

Job summary

A leading independent restaurant group is seeking a Head of Reservations, Sales and Events to lead their reservations team. This role offers a competitive package, stability, and the opportunity for the individual to enhance organic sales while maintaining high guest satisfaction levels. The ideal candidate should possess strong leadership qualities and extensive knowledge of reservation systems.

Benefits

Competitive starting package

Bonus related incentives twice per annum

3% to 7% commission on organic sales

Monday to Friday shift patterns

Qualifications

• Hands-on leader with strong communication and organisational skills.
• Knowledge of reservation systems like Quadranet, OpenTable, or Collins required.
• Enthusiastic team player with a guest-focused approach.

Responsibilities

• Act as an ambassador for the restaurant and manage third-party enquiries.
• Support and train team of reservation agents for effective call delivery.
• Development of sales revenue both proactively and reactively.

Skills

Leadership

Communication

Organisational Skills

Customer Focus

Attention to Detail

Tools

Quadranet

OpenTable

Collins

Job description

Social network you want to login/join with:

Hospitality & Catering Solutions Ltd (H&C)

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Job Title: Head of Reservations, Sales and Events

Our client is an iconic independent restaurant and event based venue that offers exquisite food across two very successful venues. The group is well-established in London are planning to expand their portfolio in the coming years. The successful Head of Reservations, Sales and Events can expect to be part of a very stable and successful operation!

Head of Reservations, Sales and Events Benefits:

• Monday to Friday shift patterns.
• A competitive starting package of £50,000 per annum + bonus + commission
• Bonus related incentives payable twice per annum.
• 3% to 7% commission on organic sales – uncapped
• Based in Victoria – easy commute from most areas in London.
• Very stable team and operation.

Head of Reservations, Sales and Events Responsibilities:

• Act as a proud ambassador of the restaurant/venue.
• Support and train your team of reservation agents to ensure the smooth delivery of incoming/outgoing calls.
• Ensuring the team are motivated and organised.
• Managing all third-party enquiries.
• Management of reports for reservations and events.
• Responsible for the groups Private Dining & Membership Manager.
• Development of sales revenue both pro/reactive.

Head of Reservations, Sales and Events Requirements:

• A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.
• Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.
• An enthusiastic team player with a guest focused approach and excellent attention to detail.
• A result-driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.
• Freedom and support to pro-actively develop organic leads.
• Assist with hosting Events when required.