Reservations Sales Manager

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 50,000 - 58,000; Full time

Job summary

An iconic independent restaurant and event-based venue in Newcastle upon Tyne is seeking a Head of Reservations, Sales and Events. The successful candidate will lead a stable team, ensure effective operations, and develop sales revenue while providing exceptional guest service. The role includes a competitive salary package and opportunities for professional growth within the thriving hospitality sector.

Benefits

Competitive starting package

Bonus related incentives

Uncapped commission on organic sales

Support to develop organic leads

Qualifications

• Hands-on leader with communication & organisational skills.
• Experience with reservation systems required (Quadranet, OpenTable, Collins).
• Team player with a guest-focused approach and attention to detail.

Responsibilities

• Act as an ambassador of the restaurant/venue.
• Support and train team of reservation agents.
• Manage third-party enquiries and reports for reservations.

Skills

Communication

Organisational skills

Team leadership

Guest focused approach

Attention to detail

Proactivity

Tools

Quadranet

OpenTable

Collins

Job description

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Reservations Sales Manager, newcastle-upon-tyne, tyne and wear

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Client:

Hospitality & Catering Solutions Ltd (H&C)

Location:

newcastle-upon-tyne, tyne and wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Job Title: Head of Reservations, Sales and Events

Our client is an iconic independent restaurant and event based venue that offers exquisite food across two very successful venues. The group is well-established in London are planning to expand their portfolio in the coming years. The successful Head of Reservations, Sales and Events can expect to be part of a very stable and successful operation!

Head of Reservations, Sales and Events Benefits:

• Monday to Friday shift patterns.
• A competitive starting package of £50,000 per annum + bonus + commission
• Bonus related incentives payable twice per annum.
• 3% to 7% commission on organic sales – uncapped
• Based in Victoria – easy commute from most areas in London.
• Very stable team and operation.

Head of Reservations, Sales and Events Responsibilities:

• Act as a proud ambassador of the restaurant/venue.
• Support and train your team of reservation agents to ensure the smooth delivery of incoming/outgoing calls.
• Ensuring the team are motivated and organised.
• Managing all third-party enquiries.
• Management of reports for reservations and events.
• Responsible for the groups Private Dining & Membership Manager.
• Development of sales revenue both pro/reactive.

Head of Reservations, Sales and Events Requirements:

• A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.
• Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.
• An enthusiastic team player with a guest focused approach and excellent attention to detail.
• A result-driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.
• Freedom and support to pro-actively develop organic leads.
• Assist with hosting Events when required.