Reservations Sales Co-Ordinator

Aztec Hotel & Spa; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prestigious luxury hotel in Bristol is seeking a Reservations Sales Co-ordinator to manage guest bookings and enhance their experience. This role involves great relationship-building with guests and agents, assisting them with reservations while achieving sales targets. Candidates should have excellent communication skills, attention to detail, and a passion for sales. The position offers a supportive work environment with ample benefits.

Benefits

Competitive salary

Free on-site parking

Health cash plan

Discounted room rates

Complimentary gym membership

Enhanced maternity and paternity pay

Qualifications

• Flair for organization and attention to detail is essential.
• Great communication skills are required to enhance guest experiences.
• Passion for sales and customer service is preferred.

Responsibilities

• Forge great relationships with agents and guests.
• Manage reservations promptly and accurately.
• Communicate with guests to provide warm hospitality.
• Work as part of a sales team to achieve targets.

Skills

Attention to detail

Communication skills

Sales passion

Organizational skills

Job description

Overview

If you are looking for a step into a Reservations Sales Co-ordinator role within a well renowned luxury 4-star hotel this position could be for you. Reporting to the Sales Office Manager as a Reservations Sales Co-ordinator you will have opportunity to gain exposure in two of the largest revenue generating areas of the business - conference, events & bedroom sales.

Responsibilities

• To forge great relationships with agents and guests alike.
• Work alongside the Hotel reception team to ensure all reservations are completed seamlessly.
• To be familiar with all-hotel facilities and services to advise guests/clients how best to enhance their stay/visit.
• Using your knowledge of the hotels products and services respond to enquires received, providing guests/clients with proposals to best suit their needs.
• To manage bedroom bookings from the initial enquiry through to the seamless handover to the operational team on arrival of the event/stay.
• Develop your knowledge of the hotel's bedrooms, conference and events product offerings and rate strategies.
• Conduct hotel show rounds to showcase the hotel's unique selling points.
• Communicate with guests/clients with warmth and hospitality to deliver an authentic and genuine experience.
• Manage daily reservations via third party sites as well as direct bookings.
• Work as part of a sales team to drive and achieve the sales targets.

Whether you are an experienced Reservations Sales Co-Ordinator eager to work in this prestigious hotel or someone looking for their first step into a sales role we are seeking someone who is passionate about sales and the guest experience to join our fantastic team.

If you have a flair for organisation, an eye for attention to detail and great communication skills and can turn ideas into reality for our guests and clients then this could be the role for you.

About Aztec Hotel & Spa

Aztec Hotel & Spa, Aztec West, Almondsbury, Bristol, Bristol, BS32 4TS, Aztec Hotel & Spa is a four star hotel featuring an award winning spa, rosette restaurant, business facilities and comfy bedrooms. Aztec also hosts a number of weddings and events throughout the year meaning no two days are the same. Located in Almondsbury near the M5 junction, Aztec is easily commutable from the north Bristol area. Owned by Daniel Thwaites, Aztec Hotel & Spa is perfect for someone looking for a supportive work environment in a busy hospitality venue, on the fringes of the vibrant city of Bristol.

Benefits

• A competitive salary, negotiable dependent on experience
• Free on-site parking
• Wagestream - Ability to access up to 40% of your wages as you earn giving you more control over your finances
• 28 days annual leave Pro Rota (rising to 33 days after 5 years)
• Health cash plan and Employee Assistance Programme available 24/7
• Discounted Room Rates in our beautiful properties across the UK
• Discounted Friends & Family Bed & Breakfast Room Rates at our Hotels & Inns across the UK
• Complimentary membership of onsite gym
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Online access to high street discounts
• Life assurance & pension
• An engaging & supportive work environment
• Bespoke training & development programmes
• Great promotional opportunities across The House of Daniel Thwaites estate