Reservations Sales Agent

Hilton Worldwide, Inc.; City of Edinburgh; On-site; GBP 28,000; Full time

Job summary

Hampton by Hilton Edinburgh Airport seeks a Reservations Sales Agent to provide exceptional service in booking hotel rooms. The role includes responding to inquiries, fostering customer relationships, and maintaining high standards of service. With an attractive salary of up to £28,000 and various team benefits, this position promotes personal and professional growth.

Benefits

Annual Salary up to £28,000

Team Member Travel Program

High street discounts

28 days holiday including bank holidays

Free dental and health cover

Free Parking

Smart uniform provided

Free meals when on duty

Career growth opportunities

Guest Experience Day

Qualifications

• Maintaining a highly professional telephone manner.
• Experience in administration and organization.
• Use and maintenance of CRM systems.

Responsibilities

• Serve as the primary contact for room reservations.
• Respond positively to sales inquiries to develop future leads.
• Complete reservations accurately and efficiently.

Skills

Customer Service

Communication Skills

Organizational Skills

Tools

CRM System

Job description

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Job Description - Reservations Sales Agent (HOT0BQDP)

Work Locations

Hampton by Hilton Edinburgh Airport, Edinburgh Airport, Edinburgh, EH12 9DN

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz’ about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterized by a genuine desire to want to constantly help and support one another. We promote an inclusive atmosphere where people are encouraged to develop and thrive in the workplace.

A WORLD OF REWARDS

• Annual Salary up to £28,000
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Smart uniform provided
• Free and healthy meals when on duty
• Grow your Career: your next position could be as a Reservations Sales Supervisor
• Personal Development programs are designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programs – Find out what and how we are doing (https://cr.hilton.com)
• Guest Experience Day: 1-night stay with dinner and breakfast after successfully passing probation
• Short Term accommodation: to support your relocation from another area of the UK
• Modern and inclusive Team Member’s areas

A Reservations Sales Agent will serve as the primary contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.

What will I be doing?

As a Reservations Sales Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Sales Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Sales Agent will perform the following tasks to the highest standards:

• Convert inquiries into contracted business quickly
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers professionally, ensuring reservations are completed accurately and meet Guest expectations
• Provide prompt and efficient service while maintaining the hotel’s brand standards

What are we looking for?

A Reservations Sales Agent serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To succeed, you should maintain the following attitude, behaviors, skills, and values:

• Use & Maintenance of CRM system
• Creation of Event Sheets
• Highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We understand it takes many roles to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.