Reservations/Operations Consultant

Travel Trade Recruitment; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated Inbound Travel Agent to provide exceptional service to Russian-speaking clients. In this dynamic role, you will assist clients with their travel plans, manage bookings, and ensure a seamless travel experience. You'll work closely with suppliers and internal teams to deliver tailored travel solutions. This position offers a chance to thrive in a fast-paced environment while enhancing your travel expertise. If you are passionate about travel and customer service, this is the perfect opportunity for you.

Benefits

Career growth opportunities

Collaborative team environment

Exposure to diverse travel experiences

Training and development access

Qualifications

• 1-2 years of experience in inbound travel or customer service.
• Strong interpersonal skills and ability to upsell services.

Responsibilities

• Assist Russian speaking clients with travel inquiries and bookings.
• Coordinate travel arrangements and manage client satisfaction.

Skills

Fluent in Russian

Proficiency in English

Customer Service Skills

Sales & Negotiation

Organizational Skills

Cultural Sensitivity

Education

Background in travel and tourism

Tools

Microsoft Office Suite

Job description

Job Overview:
We are seeking a dedicated and customer-focused Inbound Travel Agent to join our team. In this role, you will be responsible for assisting Russian speaking clients with their travel plans, providing tailored travel solutions, managing bookings, and ensuring an exceptional travel experience. You will work closely with suppliers, internal teams, and clients to deliver seamless inbound travel services.

Key Responsibilities:

1. Inbound Client Management:
   Handle inbound calls, emails, and messages from Russian speaking clients, assisting them with travel inquiries and providing tailored travel solutions.
   Offer expert advice on destinations, tours, transportation, accommodations, activities and excursions based on clients' preferences and interests.
   Process and manage travel bookings, ensuring accuracy and attention to detail.
   Follow up with clients to ensure satisfaction, making any necessary adjustments to bookings.
2. Travel Arrangements:
   Coordinate travel arrangements for clients, hotel accommodations, tours, excursions for UK travel arrangements.
   Provide detailed itineraries and travel documents to clients, ensuring all logistical elements are in place.
   Handle changes, cancellations, and special requests for clients in a timely and efficient manner.
3. Supplier Coordination:
   Build and maintain relationships with local suppliers, tour operators, hotels, and other service providers to ensure smooth bookings and service delivery.
   Negotiate and secure competitive rates, packages, and offers for clients.
4. Customer Service & Issue Resolution:
   Deliver exceptional customer service throughout the booking process, from initial inquiry through to post-travel follow-up.
   Resolve any issues or complaints promptly and professionally, ensuring customer satisfaction.
   Identify opportunities to upsell additional services, such as tours, excursions, and upgrades, to enhance the client experience.

Skills & Qualifications:

1. Languages: Fluent in Russian (both written and spoken). Proficiency in English is required.
2. Experience:
   Minimum 1-2 years of experience in inbound travel, sales, or customer service, preferably in the travel or tourism industry.
   Experience in managing travel bookings, advising clients on travel options, and using booking systems.
3. Technical Skills:
   Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
   Quick to adapt to new software and technologies.
4. Customer Service: Strong interpersonal skills and the ability to communicate effectively with clients, both verbally and in writing.
5. Sales & Negotiation: Experience in sales or a strong ability to upsell additional services, products, and upgrades.
6. Organizational Skills: Strong attention to detail, multitasking abilities, and the ability to manage multiple bookings simultaneously.
7. Cultural Sensitivity: Knowledge of Russian culture and travel preferences, with an ability to customize travel experiences for Russian-speaking clients.

Personal Attributes:

1. Ability to work independently and in a team environment.
2. A proactive, client-focused approach with a passion for travel and customer service.
3. Strong problem-solving skills and the ability to think on your feet.
4. Professional, approachable, and enthusiastic manner.

Preferred Qualifications:

1. A background in travel and tourism or a related field.
2. Knowledge of additional languages.
3. Experience working with a wide range of clients in the inbound tourism sector.

Why Join Us?

1. The opportunity to work in a fast-paced, dynamic environment with opportunities for career growth.
2. Be part of a collaborative and supportive team that values customer satisfaction.
3. Gain exposure to a diverse range of travel experiences and destinations.
4. Access to training and development to enhance your travel expertise.