Reservations Manager/ Venue Host

Eltham GPO; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular dining establishment in London is seeking a dynamic Reservations Manager/Host to enhance guest experiences. You will manage reservations, greet guests, and ensure seamless operations. Ideal candidates will have hospitality experience, proficiency with reservation systems, and excellent organizational skills. This position offers competitive pay and opportunities for growth within the team.

Benefits

Competitive pay

Employee benefits

Opportunities for growth

Qualifications

• Previous experience in hospitality preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage and organize reservations efficiently.
• Greet guests and assist with seating arrangements.
• Answer phone calls and handle inquiries professionally.

Skills

Collins platform proficiency

Excellent communication skills

Strong organizational skills

Ability to multitask

Job description

About Us:

At No35. Mackenzie Walk, we pride ourselves on providing an exceptional experience for our guests. Our vibrant atmosphere, carefully curated drinks, and dedicated staff make us a favourite destination for office workers, locals and visitors to the Canary Wharf estate. We are seeking a dynamic and organized Reservations Manager/Host to join our team and help us maintain our high standards of service.

Job Description:

Key Responsibilities:

Reservations Management:

- Utilise the Collins platform to manage and organise reservations efficiently.

- Respond to reservation enquiries via phone and email, ensuring all customer needs are met.

- Maintain up-to-date reservations information and communicate with staff regarding seating arrangements and special requests. Liaising directly with our sales manager on any substantial bookings

Guest Hosting:

- Greet guests warmly upon arrival and assist with seating arrangements.

- Provide information about the menu, special offerings, and any upcoming events.

- Ensure guests have a pleasant dining experience by checking in periodically and addressing any concerns promptly.

Phone Competency:

- Answer phone calls in a professional and friendly manner, providing accurate information about reservations, menu items, and general inquiries.

- Handle booking changes or cancellations efficiently while maintaining a positive guest experience.

- Collaboration:

- Work closely with the bar, floor and kitchen staff and management to ensure smooth operations and a cohesive team environment.

- Assist with training new staff on the reservation process and guest hosting duties as needed.

- Help Sales Manager with local activations and events.

Qualifications:

- Previous experience in a similar role in the hospitality industry is preferred.

- Proficiency in using reservation management systems, particularly Collins, is a plus.

- Excellent communication skills, both verbal and written.

- Strong organizational skills and attention to detail.

- Ability to multitask in a fast-paced environment while maintaining a positive attitude.

- Flexibility to work set hours from Tuesday to Saturday, 12 PM - 8 PM.

Why Join Us?

- Be part of a passionate team dedicated to creating memorable experiences for our guests.

- Opportunity for growth within a thriving establishment.

- Competitive pay and employee benefits.

If you are a motivated individual with a passion for hospitality and a knack for organization, we encourage you to apply for the Reservations Manager/Host position at No.35 Mackenzie Walk.