Reservations Manager (Hotel Franchised)

Accor Hotels; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate individual to oversee the Reservations office, ensuring exceptional service and operational efficiency. This role is perfect for someone who thrives in a luxury hotel environment and is eager to contribute to guest satisfaction. Join a supportive team where your ideas are valued, and enjoy the benefits of being part of a renowned hospitality group. If you are ready to elevate the guest experience and be a part of a culture that celebrates individuality and creativity, this opportunity is for you.

Benefits

Preferential hotel rates

Exclusive discounts with partners

Support for personal development

Valued team contributions

Qualifications

• Experience in luxury and upscale hotel segments is preferred.
• Strong communication skills at all levels.

Responsibilities

• Oversee daily operations of the Reservations office.
• Contribute to achieving guest and colleague satisfaction.

Skills

Interpersonal Skills

Creativity

Product Knowledge

Efficiency in Hotel Operations

Job description

Company Description

Welcome to South Palms Resort and Spa Panglao-MGallery, where Bohol’s natural beauty, rich heritage, and warm hospitality come together in a truly exceptional luxury retreat. As the first MGallery resort in the Philippines, we offer a refined yet authentic island experience, inviting you to unwind, explore, and reconnect.

Wake up to stunning ocean views, savor the finest local and international flavors, and immerse yourself in cultural and wellness experiences designed to inspire and rejuvenate. From hands-on activities at South Farms, where nature and tradition thrive, to tranquil spa treatments and unforgettable beachfront dining, every moment is crafted with care.

At South Palms Resort and Spa Panglao, we bring Bohol’s spirit to life through thoughtful experiences and genuine hospitality. Your story begins here.

Job Description

This position is responsible for overseeing the day-to-day operations of the Reservations office, contributing to exceptional results in Guest, Colleague, and Owner/Investor goals and outcomes.

Qualifications

• Experience working in a luxury and upscale segment is an advantage.
• Good interpersonal skills with the ability to communicate effectively at all levels.
• A combination of creativity and strong product knowledge.
• Ability to maintain efficiency and passion for hotel operations.
• Role model for the Accor Values and Heartist Culture.

Additional Information

Belong in a place where you can be yourself and love what you do. Join our hotel community, and we will support you to realize your true potential. You will be part of a team where everyone’s contribution is valued, and we will empower you to bring ideas to elevate our services, creating personalized experiences for guests. Help them to feel special, and we will do the same for you.

When you become one of our Heartists, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists program is the benefits program dedicated to Accor Heartists. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).