Reservations Manager

TN United Kingdom; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein aufregendes neues Hotel sucht einen Reservationsmanager, der das Team leitet und die Buchungen optimiert. In dieser Schlüsselrolle gestalten Sie das Gästeerlebnis von Anfang an und arbeiten eng mit verschiedenen Abteilungen zusammen, um einen reibungslosen Ablauf zu gewährleisten. Ihr analytisches Denken wird dazu beitragen, die Preisstrategien zu verfeinern und die Wettbewerbsfähigkeit des Hotels zu sichern. Wenn Sie eine Leidenschaft für die Hotellerie haben und die Fähigkeit besitzen, ein Team zu motivieren, ist dies die perfekte Gelegenheit für Sie.

Benefits

Rabatt auf Hotelzimmer

Zusätzlicher Urlaubstag zum Geburtstag

Erweiterte Elternzeit

Kursförderung

Freundschaftsprogramm

Flexible Arbeitszeiten

Wagestream - flexible Bezahlung

Mitarbeiterhilfeprogramm

Soziale und Wellness-Events

Kostenlose Mahlzeiten während der Dienstzeit

Qualifications

• Nachgewiesene Erfahrung im Reservierungsmanagement in der Hotellerie.
• Fähigkeit, Buchungsdaten zu analysieren und strategische Empfehlungen zu geben.

Responsibilities

• Leitung des Reservierungsteams zur Optimierung der Buchungen.
• Analyse von Buchungsmustern zur Verfeinerung der Preisstrategien.

Skills

Reservierungsmanagement

Kommunikationsfähigkeiten

Analytische Fähigkeiten

Organisationstalent

Multitasking-Fähigkeiten

Education

Erfahrung in der Hotellerie

Tools

Opera

CRM-Tools

Job description

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Opening soon, Courtyard by Marriott Sheffield is a brand-new 150-bedroom hotel perfectly located between Sheffield and Rotherham. This is an incredible opportunity to be part of the hotel’s opening team — playing a key role in shaping the culture, guest experience, and success of a brand-new property from day one.

Part of Marriott International — one of the world’s leading hospitality brands with a reputation for excellence, innovation, and career development — this hotel brings trusted global standards to a fast-growing local market.

Set within a thriving business park and the new Waverley residential development, and just 10 minutes from Meadowhall, the hotel is ideally placed to attract both corporate and leisure guests.

The hotel features stylish rooms across five floors, a fully equipped residents’ gym, one meeting room, and an on-site car park. Our all-day Bistro & Bar is expected to become a key dining spot in the area.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF RESERVATIONS MANAGER AT OUR HOTEL

• Lead the reservations team to optimise bookings, creating an exceptional first impression for every guest even before they arrive at the hotel
• Manage daily reservation operations with a keen focus on accuracy, maximising occupancy, and implementing strategies to boost revenue during peak and off-peak seasons
• Collaborate closely with the sales, marketing, and front office teams, ensuring promotional offers, group bookings, and VIP requests are seamlessly coordinated for a smooth guest experience
• Analyse booking patterns, market trends, and competitor rates to refine pricing strategies and maintain the hotel’s competitive edge
• Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries, bookings, cancellations, and special requests
• Coach and motivate your team, providing training and feedback to deliver consistently high service standards and memorable guest interactions
• Generate and present reports on booking trends, occupancy forecasts, and revenue opportunities, offering insights to support management’s strategic decisions
• Engage with guests over the phone, via email, or through online booking channels, ensuring each guest’s reservation journey is seamless, friendly, and aligned with our brand
  
  

WHAT WE NEED FROM YOU

• Proven experience in reservations or revenue management within the hospitality industry, with a focus on driving occupancy and optimising revenue
• Excellent communication skills and a client-focused approach to handling bookings, guest queries, and VIP requests
• Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments
• Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with a keen attention to detail
• Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training
• Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business
• A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes
  
  EQUAL OPPORTUNITIES
  RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [emailprotected]