Reservations Manager

Tattu; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A modern luxury restaurant brand is looking for a leader who can inspire a team and manage high volume operations. You will coordinate bookings, ensure exceptional service quality, and promote a culture of development and excellence among staff. Ideal candidates should have experience in busy service periods and knowledge of booking systems. Enjoy unique wellness benefits and progression opportunities.

Benefits

Monthly wellness sessions

Cycle to work scheme

Bespoke staff food menu

Access to healthcare cash plans

50% off food and drinks

Qualifications

• Proven experience in managing high-volume operations.
• Strong understanding of customer needs.
• Passion for learning and skill development.

Responsibilities

• Inspire the team and manage individual potential.
• Coordinate bookings while maintaining service quality.
• Deliver training sessions to drive team excellence.

Skills

Leadership

Customer service management

Team inspiration

Capacity to manage high volume operations

Knowledge of booking systems

Tools

SevenRooms

Opentable

Job description

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Tattu is a modern, luxury, and captivating restaurant brand that connects with guests by taking them on a unique customer journey. Leading the way in brand identity, over the past four years we have built an international following through our dramatic interiors, specialist cuisine, and young, fresh service style.

This is an amazing opportunity to be a part of one of the UK's fastest-growing companies with an outstanding reputation and performance history.

Interpreting our ‘Modern Chinese’ concept into this special building allowed us to explore new avenues of design and led to the exploration of the ancient Chinese philosophy of Yin Yang, the blending of contrary forces to create harmony.

Recognized as a Permanently Unique Awarded - Time Best Places to Work 2024

The Role:

• You will be a natural leader who can inspire a team and bring out individual potential, acting as an ambassador of the brand. You will need to remain calm and collected when managing your team.
• Inspire your team to deliver the owners' vision and create a unique, immersive dining experience for our guests.
• Coordinate a high volume of bookings without compromising service quality.
• Demonstrate experience and capability in managing high-volume operations and busy service periods.
• Have in-depth knowledge of booking systems such as SevenRooms and Opentable, understanding customer needs to deliver a unique experience.
• Show passion for learning and developing new skills, encouraging others to grow.
• Drive the team to excellence through engaging training sessions.
• Inspire the team to deliver impeccable service with unwavering attention to detail throughout guests' experience at Tattu.

Why us:

Health & Happiness:

• Monthly wellness sessions including massages, yoga, pottery painting, and more.
• Cycle to work scheme.
• Bespoke staff food menu designed by our head chefs.
• Mental health first aiders and EAP scheme.
• Access to healthcare cash plans.

Progression:

• Customized development journeys for all team members.
• Development academies to support career growth.

Extras:

• 50% off food and drinks Monday to Thursday for tables of up to 4 at Tattu or Fenix restaurants.
• After two years of service, employees are invited to dine at any Tattu or Fenix restaurant.
• Wagestream - access a portion of earned wages anytime.
• Employee of the month awards.
• Monthly team-building events and annual celebrations.