Reservations & Guest Services Agent (Maternity Cover) Reservations & Guest Services Agent (Mate[...]

LGH Hotel Management; Whitehall; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel management company is seeking a Reservations & Guest Services Agent for a 5-star hotel in Whitehall, UK. The successful candidate will handle guest reservations with warmth and precision, collaborate with various teams, and enhance the guest experience. A passion for hospitality and previous experience in a similar role are essential. This position offers numerous benefits including employee discounts, wellbeing support, and more.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free meals on duty

Wellbeing support

Cycle to work scheme

Qualifications

• Previous experience in reservations or guest services, ideally in luxury or lifestyle hotel.
• Strong communication and engagement skills.
• Proven attention to detail.
• Familiarity with booking systems.
• Passion for hospitality.

Responsibilities

• Handle guest reservations accurately and warmly.
• Provide personalized recommendations and assistance.
• Collaborate for smooth arrivals and departures.
• Manage booking systems and guest profiles.
• Resolve queries professionally.

Skills

Excellent communication skills

Attention to detail

Proactive attitude

Engaging manner

Tools

PMS/CRM

Microsoft Office

Job description

Overview

We are hiring a Reservations & Guest Services Agent to join our front-of-house team at a 5-star lifestyle hotel where every interaction is personal, polished, and full of personality. If you thrive on delivering exceptional service and have a flair for detail, this is your moment.

Responsibilities

• Handle guest reservations with accuracy, warmth, and efficiency by phone, email, and online.


• Provide personalised recommendations and pre-arrival assistance to enhance the guest experience.


• Collaborate with Front Office, Concierge, and Housekeeping to ensure smooth arrivals and departures.


• Manage booking systems, guest profiles, and special requests with precision.


• Resolve queries and concerns with professionalism and a guest-first mindset.

Qualifications

• Previous experience in a reservations or guest services role, ideally in a luxury or lifestyle hotel.


• Excellent communication skills and a naturally warm, engaging manner.


• Strong attention to detail and a proactive, solution-focused attitude.


• Familiarity with hotel booking systems (PMS/CRM) and Microsoft Office.


• A passion for hospitality and a commitment to delivering 5-star service.

About LGH Hotels Management

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.


• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.


• Eye care


• Free legal & money advice


• Counseling sessions


• Hospital & death benefit plans


• Cycle to work scheme


• Wellbeing tips and support fitness videos


• Recipe ideas


• Advice on keeping active and healthy living


• Wellbeing podcasts and tv


• Breathing exercises


• 24/7 advice and support line


• Team reward & recognition


• Free meals on duty