Reservations Executive

Clays; London; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading indoor shooting experience company in London is seeking a Reservation Executive to provide excellent customer service via phone and email. The successful candidate will manage reservations, support operations, and ensure guest satisfaction. This role offers a competitive salary and numerous benefits including career growth opportunities and generous holiday allocation.

Benefits

Competitive Salary

32 working days’ holiday per year

50% discount during off-peak periods

Health Care Cash Plan

Career Growth Opportunities

Paid Breaks

Volunteer Day

Recognition and Incentives

Qualifications

• Experience in a similar role in hospitality and reservations.
• Keen eye for detail.
• Punctual and reliable with a flexible approach to work.

Responsibilities

• Respond to email and telephone enquiries professionally.
• Prepare and communicate run sheets with relevant detail.
• Assist Events team during busier periods.

Skills

Excellent written and verbal communication skills

Organizational skills

Problem-solving skills

Hospitality experience

Tools

Sevenrooms

Salesforce

Job description

LIFE AT CLAYS

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.

Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!

About

We’re proud to be certified as a Great Place to Work and on the 2025 UK Best Workplace medium organisations list, which reflects our commitment to creating an amazing work environment. But don’t just take our word for it—here's what our colleagues have to say about us:

“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”

“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”

“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”

CLAYS VALUES

At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!

And Of Course, We’re Looking For Someone Who Embodies Our Clays Values. That’s Why We’ve Framed Them As Key Questions That Guide Everything We Do

SAFE - Is it safe? For our team, our guests, the business, and our partners.

AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations.

LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new.

Summary Of Position

What's the Gig, you ask?

As a Reservation Executive you will be responsible for responding to phone calls and emails from prospective guests and clients. This role will act as a front line ambassador for Clays and will often make the' first impression' to our guests as the voice and personality of the brand.

You will have a delightful and engaging telephone and email manner and the service you provide will make our guests feel valued and reflect the exceptional experience to come. The ideal candidate will have excellent organisational skills, a confident phone manner and outstanding communication skills.

Working closely with Sales, Events and Operations teams you will be responsible for preparation and distribution of daily run sheets which are key to ensuring that events run smoothly. During the busier periods you will be on hand to assist the Events team on smaller events.

Duties & Responsibilities

Your role will include but may not be limited to the following responsibilities;

• Responding to email and telephone enquiries in a professional and courteous manner to maximise the customer experience
• Receive and record guest data in the reservation system ensuring all bookings are recorded correctly and client preferences are noted.
• Ensure that all customer queries or requests are handled in a polite and efficient manner
• Prepare and communicate run sheets with relevant detail to the management and in venue team
• Work collaboratively with Sales, Events and Operations teams to ensure bookings are effectively handed over to ensure a seamless guest experience
• Support Event inboxes during peak period
• Ad hoc administrative tasks for the Sales and Events teams.
  
  

Skills, Desired Qualifications & Attributes

• Experience in a similar role in hospitality and reservations
• A keen eye for detail with excellent written and verbal communication skills
• Experience in working with a CRM & Reservation systems (eg Sevenrooms and Salesforce)
• Strong organisational and time management skills to handle multiple inquiries and tasks efficiently
• Passionate about hospitality and creating amazing, safe and lasting experiences
• Understanding of run sheets, function sheets
• Excellent understanding of menus and packages
• Always looking for opportunities to improve your knowledge and abilities
• Take initiative, can solve problems, calmly and work well under pressure
• Be polite and helpful to guests and colleagues and receptive to feedback
• Have great organisational skills with the ability to manage and prioritise your workload and different tasks
• Willingness to assist with events and adapt to the needs of the business during busier periods.
• Punctual and reliable with a flexible approach to work
• Ability to build lasting relationships with colleagues and clients
• Honest with strong moral principles
  
  

What You’ll Get In Return

We value our colleagues greatly and want everyone to feel rewarded.

Our Great Benefits Include

• Competitive Salary: A base salary of £26,500 with anticipated on target earnings of up to £27,500.
• Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
• Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
• Paid Breaks: We value your time and ensure you’re compensated for your breaks.
• Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
• Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays.
• Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
• Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
• Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
• Volunteer Day: A paid day off annually to give back to your local community.
• Birthday Gift: Choose a special gift to celebrate your birthday.
• Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
• Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
• Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
• Meals Provided: Free meals for colleagues working operational shifts.
  
  

Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!

This role will be based at Clays support office in Moorgate.