Reservations Coordinator

Apex Hotels; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK hotel chain is looking for a Reservations Coordinator to join their central reservations department. The role involves handling customer inquiries, converting them into bookings, and providing exceptional service. Ideal candidates will have a friendly demeanor and strong organizational skills. This position offers a competitive salary, comprehensive training, and several employee benefits including discounts, gym access, and more.

Benefits

30 days holiday

Training and development

Access to gym and pools

Discounted room rates

Referral bonus

Qualifications

• Warm and friendly, with a can-do attitude.
• Experience in a call centre or on the phone is highly desirable.
• Accuracy and attention to detail are essential.

Responsibilities

• Handle all incoming calls and convert enquiries into confirmed bookings.
• Provide excellent customer service at all times.
• Maximize sales and room occupancy.

Skills

Excellent telephone manner

Friendly personality

Strong administration and organizational skills

Tools

Infor Hotel Management System

Job description

Why Join Apex Hotels?

You will receive a warm welcome into the Apex family when joining us as a Reservations Coordinator. We genuinely care about our guests and each other, demonstrating this through our family values of Trust, Passion, Friendliness, and Teamwork. These values support you in being yourself at Apex Hotels. By bringing your personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Reservations Team. We believe it is our personality, style, and friendliness that make Apex Hotels special.

Role Overview:

As a Reservations Coordinator, you will work in our central reservations department as the first point of contact with our customers. You will handle enquiries for bookings at our 4-star hotels, working within our Head Office to convert these into confirmed bookings. You should have an excellent telephone manner, a friendly personality, and demonstrate accuracy and attention to detail. Strong administration and organizational skills are essential.

Main Responsibilities:

We are looking for a Reservations Coordinator who is warm, friendly, has a can-do attitude, and puts our guests at the heart of everything we do. Your responsibilities will include:

• Handling all incoming calls and aiming to convert enquiries into confirmed bookings.
• Providing excellent customer service at all times.
• Using a warm and friendly telephone manner to handle enquiries promptly and efficiently, with the goal of maximizing sales and room occupancy.
• Previous experience in a call centre or on the phone is highly desirable.
• Experience with Infor Hotel Management System is an advantage but not essential, as full training will be provided.

You will work with great people, enjoy your time at work, develop new friendships and skills, and receive a competitive salary along with a range of employee benefits, including:

• 30 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication app
• Access to our state-of-the-art gym and pools
• Healthy meals while working
• External Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing early access to pay
• £200 referral bonus for successful referrals

After your first 3 months, you’ll also receive:

• Access to discounts and wellbeing platform “Treat Yourself Here”
• Recognition schemes for employee of the quarter and annually
• Long service recognition
• Probation pass and annual guest experience overnight stay with dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

We encourage you to bring your true self to work. We’ll provide great training and development opportunities to help you flourish in a fulfilling career. Our family can never be too big; there’s a place here for you. We ask that you bring your personality, ideas, and spark. Join our innovative and thriving business and be part of our exciting journey.

If you are interested, Click Apply. We look forward to hearing from you.