Reservations Coordinator

Aimbridge; North East, Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join an innovative hospitality team as a Reservations Coordinator, where your passion for guest experiences will shine. This role at a prestigious hotel involves managing reservations, responding to inquiries, and collaborating with sales teams to drive revenue. You'll enjoy flexible working hours, industry-leading training, and a supportive environment that prioritizes your well-being. With access to hotel amenities and discounts, this position offers a unique opportunity to grow in the hospitality sector. If you have a flair for service and a desire to make a difference, we want to hear from you!

Benefits

Industry leading training

Hotel discounts

Wagestream

24/7 employee assistance

Flexible working opportunities

Staff meals on duty

Access to gym and pool

Free staff parking

Qualifications

• Experience in front office or commercial sales in upscale properties.
• Strong communication skills and passion for guest experience.

Responsibilities

• Manage day-to-day reservations and sales activities.
• Respond to inquiries and create/update reservations.
• Build relationships with regular bookers and agencies.

Skills

Customer Service

Communication Skills

Sales Skills

OPERA PMS

Education

High School Diploma

Hospitality Management Degree

Tools

OPERA PMS

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Flexible working opportunities
• Staff meals on duty
• Starting salary above national minimum wage
• Access to hotel gym and swimming pool facilities
• Free staff parking

A day in the life of…

As a Reservations Coordinator, your role will be to manage the day to day reservations sales activities, converting enquiries and updating new and existing reservations, to create positive guest experiences and to drive revenue growth in line with the hotels commercial strategies.

Based in the Crowne Plaza Newcastle, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

Key responsibilities:

• Respond to all telephone and email enquiries.
• Create new reservations and update billing information and special requests in OPERA PMS.
• Manage billing and payments.
• Build excellent relationships with regular bookers and agencies.
• Coordinate final details and rooming lists for group reservations.
• Take part in daily business reviews with the reservations and meeting & events sales teams to identify opportunities.

The shift pattern is Monday - Friday, with alternating shifts 07:30-16:00 and 08:30-17:00. The Sales office is open on Saturdays and one you have completed your probation you would be scheduled for approximately 1 Saturday in every 10 weeks.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Crowne Plaza Newcastle we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality.

We are looking for a candidate with experience within either the front office or commercial sales team of medium-large upscale branded properties, OPERA PMS experience is advantageous.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.