Reservations Coordinator

JR United Kingdom; Kingston upon Hull; On-site; GBP 24,000 - 32,000; Full time

Job summary

A prestigious company is seeking a dedicated Reservations Coordinator to join their team in Kingston upon Hull. This role involves managing client relationships, coordinating bookings, and resolving issues to ensure client satisfaction. The ideal candidate will possess strong interpersonal and organizational skills, and a background in hospitality or customer service is preferred. This is a full-time, on-site position offering the opportunity to contribute to excellent customer service.

Qualifications

• Strong interpersonal skills and experience in client relationship management.
• Proven ability to maintain high customer satisfaction.
• Experience in resolving complex customer issues.

Responsibilities

• Build and maintain strong relationships with clients.
• Liaise with housing partners to secure accommodations.
• Address and resolve issues during the booking process.

Skills

Interpersonal skills

Client relationship management

Problem-solving

Communication

Organizational skills

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Job description

Reservations Coordinator, Kingston upon Hull, East Yorkshire

Client: Nomad Temporary Housing

Location: Kingston upon Hull, East Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description

At Nomad Temporary Housing, we offer over 163,000 high-quality temporary corporate apartments worldwide, along with dedicated service. Our clientele includes Fortune 1000 companies, relocation firms, and smaller organizations.

We are proud to be rated #1 in Overall Satisfaction and Net Satisfaction in the 2023 Relocating Employee Survey and recognized as one of America's fastest-growing private companies by Inc. Magazine.

Our offices are based in California, with regional offices in Phoenix, London, Shanghai, and Hong Kong.

Role Description

We seek a dedicated Reservation Coordinator for our London office. This full-time, on-site position involves working with global clients to understand their temporary housing needs and coordinating with regional housing partners to secure suitable accommodations.

Key Responsibilities

1. Client Interaction: Build and maintain strong relationships, understanding their specific housing needs.
2. Booking Coordination: Liaise with housing partners to secure accommodations.
3. Problem Solving: Address and resolve issues during the booking process promptly.
4. Documentation: Maintain accurate records of interactions and bookings.
5. Team Collaboration: Work with team members to share insights and improve processes.

Qualifications

• Strong interpersonal skills and experience in client relationship management.
• Proven ability to maintain high customer satisfaction.
• Experience in resolving complex customer issues.
• Excellent written and verbal communication skills.
• Hospitality or customer service experience preferred.
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Strong organizational and time-management skills.

If you are passionate about customer service and efficient multitasking, we would love to hear from you. Join us in delivering outstanding service to our clients.