Reservations Coordinator

Aimbridge; East Midlands; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Industry leading training and learning

Staff discounts portfolio wide – up to

Stream pay system access

24/7 employee assistance programme

Uncapped incentives

Staff meals on duty

Access to hotel gym facilities

Free staff parking

Job summary

Aimbridge Hospitality is seeking a Hotel Reservations Coordinator to oversee the reservations process from start to finish and ensure guests have a seamless booking experience.

You will manage reservation systems, communicate with guests and other hotel departments, and oversee room inventory and rates while guiding reservation agents and staff to deliver exceptional service.

Qualifications

• Extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills to interact with stakeholders, team members and customers.
• Analytical and problem-solving skills to identify issues and data-driven solutions.
• Attention to detail with the ability to review reservations and keep records up to date.
• Industry experience and understanding of hotel regulations and compliance.

Responsibilities

• Oversee reservations process from start to finish for guests.
• Manage reservation systems and ensure bookings are accurate.
• Communicate with guests and other hotel departments.
• Manage room inventory and rates.
• Supervise reservation agents and staff.

Skills

Strategic planning

Communication

Analytics

Attention to detail

Industry experience

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Access to hotel gym facilities
• Free staff parking

A day in the life of…

As our Hotel Reservations Coordinator you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.

This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.

What do we need from you?

• Extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills: You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem-solving skills: You’ll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You’ll be able to identify and resolve any issues that may arise and analyse complex data
• Industry experience: You’ll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’