Reservations Coordinator

Crystal Clear Recruitment Ltd; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Reservations Coordinator to join their dynamic team in London. This role involves researching accommodation options, processing bookings, and managing client relationships. The ideal candidate will have excellent communication skills, negotiation abilities, and advanced computer proficiency, particularly in Excel. Working hours are Monday to Friday with flexible shifts.

Qualifications

• Excellent spoken and written English with attention to detail.
• Confidence in managing negotiations and processing bookings.
• Ability to adapt to deadlines and support team members.

Responsibilities

• Research accommodation options and contact hotels.
• Compile accurate information for clients.
• Manage group accommodation and negotiate rates.
• Handle data entry for accommodation searches.
• Liaise with hotels when guests are in-house.

Skills

Excellent communication skills

Negotiation skills

Confident telephone manner

Ability to manage multiple projects

Computer proficiency (Mac and PC)

Advanced Excel knowledge

Tools

Microsoft Word

PowerPoint

Mac Mail

Job description

Overview

Job Title: Reservations Coordinator

Position: Booking Agent

A company that offers a Bespoke Accommodation service, sourcing hotels, serviced apartments and private housing.

This role would undertake working in a fast-paced small team, reporting to the Directors, with the potential to grow within the company and initiate internal training to further career development.

Responsibilities

• Taking briefs/instructions and research potential accommodation options, making initial contact with hotels, and gathering information on property rates and amenities
• Confidently manage contact with multiple search locations or hotels
• Compiling accurate information to present to the client
• Processing bookings with the hotels and managing documentation
• Managing group accommodation (rooming lists) sourcing options for group accommodation and negotiating rates
• Management of data entry for searches to company master database
• Managing client expectations and liaising with hotels/properties when guests are in-house

Qualifications

• Exhibit excellent communication skills with a confident telephone manner, excellent spoken and written English with particular care and attention to detail
• Be confident with the negotiation process and be able to process a booking from start to finish
• Have the ability to manage multiple projects with confidence and accuracy
• Be a flexible but confident person who can think outside the box and adapt quickly to deadlines while also offering support to team members when required
• Must have competent computer skills in Mac and PC, Microsoft Word, PowerPoint and Mac Mail and an advanced knowledge of Excel is essential

This is a fantastic opportunity to join a team of like-minded individuals within a dynamic, vibrant working environment. They are looking for a friendly, enthusiastic, and confident individual who is able to work on their own initiative and as part of a team to join them.

Hours

Hours are Monday – Friday and will be worked on a weekly rota basis of either 9.00am – 5:30pm, 9:30am -6.00pm or 10.00am – 6:30pm.