Reservations Co-ordinator

Eden Hotel Collection; Teignbridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel group in England is seeking a Reservations Co-Ordinator to manage hotel reservations, ensure guest satisfaction, and maximize revenue. Strong attention to detail, excellent communication skills, and a customer service-oriented attitude are essential. Join a values-driven employer with a commitment to employee wellbeing and inclusive culture.

Benefits

Generous Time Off

Monthly Tips

Discounts at 800+ retailers

Wellbeing Center access

Health & Wellness Plans

Sustainable Commuting options

Exclusive EHC Perks

Genuine Wellbeing Support

Family-Friendly Policies

Everyday Essentials

Qualifications

• Strong attention to detail and IT skills to manage reservations.
• Good communication skills and proficiency in English.
• Ability to work in a fast-paced environment.
• Previous experience in a hotel receptionist role preferred.

Responsibilities

• Manage hotel reservations by phone and take bookings.
• Respond to guest emails efficiently.
• Maximize revenue potential through sales incentives.

Skills

Attention to detail

Communication skills

Customer service

IT skills

Job description

**We’re proud winners of the AA Small Hotel Group of the Year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.**

**Bovey Castle has been awarded Large Hotel of the Year (2024) by Devon Tourism.**

What You Will Be Doing

As Reservations Co-Ordinator, you will work within our sales department managing hotel reservations by phone, taking bookings, providing prices, and giving comprehensive descriptions of our rooms and facilities.

You will follow up on all enquiries promptly, respond to guest emails efficiently, and ensure every guest requirement is met and exceeded.

You will be aware of sales incentives, packages, and promotions to maximize revenue potential at every opportunity.

What You’ll Need to Be a Reservationist

• Strong attention to detail and IT skills to manage reservations and room allocations.
• Good communication skills and proficiency in English, both written and spoken.
• The ability to work in a fast-paced environment with a positive, 'can do' attitude, and enjoy being busy.
• Previous experience is preferred, especially in a hotel receptionist role, but passion for customer service and excellent people skills are most important.

What’s in It for You?

At Eden Hotel Collection, we pride ourselves on our award-winning approach to employee wellbeing, engagement, and recognition, with industry awards in 2023 and 2024. You will be joining a team that values your happiness, growth, and success.

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, paid on the second pay date each month.
• Discounts & Perks: Savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Center: Access to recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our rewards platform for peer-to-peer cards, rewards, Employee of the Month, and long-service vouchers.
• Genuine Wellbeing Support: Assistance for your financial, mental, and physical health, via our teams and Hospitality Action.
• Employee Communications: Stay connected through Eden Engage for team updates.
• Grow with Eden: Opportunities through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work support for key life moments.
• Everyday Essentials: Free parking, meals on duty, uniform, and footwear allowance.

A Culture of Collaboration and Care

We foster an inclusive workplace where your voice matters and real change happens:

• Your Voice Matters: Regular surveys to gather your input.
• Real Action: “You said, we did”—we listen and respond.
• Sustainability Focus: Employee champions at each hotel and HQ.

We are proud members of the Hoteliers’ Charter, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity welcomes talent from all backgrounds, perspectives, and experiences. We encourage applications from all communities, including underrepresented groups, parents, people with disabilities, and those with diverse perspectives. Join us to experience working for a values-led, award-winning employer.