Reservations and Reception Agent

TN United Kingdom; Scotland; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at a vibrant new hotel in Edinburgh! As a Reservations and Reception Agent, you'll play a vital role in delivering exceptional guest experiences. With a focus on hospitality, you'll interact with guests through various channels, ensuring their needs are met and their stay is memorable. This role offers world-class training, unlimited career opportunities, and unique perks like discounted accommodations and wellness programs. If you're detail-oriented and passionate about customer service, this is the perfect position for you!

Benefits

World class training and development

Unlimited career opportunities

Wellness and mental health programmes

Discounted accommodation

Discounts for friends and family

Curated discounts in shops

Qualifications

• Detail-oriented and passionate about hospitality.
• Strong communication skills in English, both written and verbal.

Responsibilities

• Be the key point of contact for guests, ensuring a seamless experience.
• Assist guests with reservations and special requests.

Skills

Good communication skills

Multi-tasking skills

Confidence interacting with guests

Ability to work in a team

Positive mindset

Job description

Social network you want to login/join with:

Reservations and Reception Agent, Midlothian

col-narrow-left

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

388228f2b022

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

col-wide

Job Description:

W Edinburgh is hiring a Reservations and Reception Agent to join the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh!

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

ABOUT THE BRAND

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

ABOUT THE ROLE

Reporting to the Reservations and Reception Manager for all the beverage and food facilities at W Edinburgh, you will be the key point of contact for our guests while they look to make use of our momentous offerings: making them feel welcome, making and confirming reservations, along with recommendations, and ensuring they have the best possible time while with us.

Be expected to assist all guests wanting to ensure the best experience by checking availability, noting any special requests and requirements, and relaying all relevant information to appropriate teams.

Joining the team means you will be instrumental to the success of the hotel’s operations and beyond. We are looking for someone who is detail-oriented, a people-person and passionate!

As Reservations and Reception Agent, key aspects of your role will include:

• Understanding and selling the products on offer of our Beverage and Food Facilities
• Ensure guests are booked in according to the floor plan and availability
• Communicate any important guest information to the relevant department and management team
• Work as part of a wider team
• Take responsibility for ensuring a seamless guest experience

Our ideal Reservations and Reception Agent is someone who has:

• Confidence interacting with guests via telephone, email and chat services
• Good communication skills – both written and verbal English
• Multi-tasking skills and thrives off fast paced environments
• Confident learning and maintaining booking systems
• The ability to work in a team
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops

ABOUT THE PROPERTY

W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure will be the centerpiece of Nuveen Real Estate’s Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel aims to help redefine the city’s hospitality landscape. Accordingly, it’ll fuse the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.

The new W hotel will accommodate guests across 244 stylish guestrooms, including 45 suites. While staying here, guests will benefit from the brand’s signature Whatever / Whenever service philosophy.

A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge,a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

If this sounds like the perfect place for you, apply to be a Reservations and Reception Agent with us today!

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.