Reservations and Events Supervisor

Valor Hospitality Careers - UK; High Wycombe; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Friends & family discounts

Free meals on duty

Cycle To Work scheme

Annual service awards

Wellbeing support

Job summary

Holiday Inn High Wycombe is seeking a Reservations and Events Supervisor to lead a busy team, deliver outstanding service at every event, and ensure seamless guest experiences from enquiry to bill. You will manage enquiries, bookings, and events, coordinate with the front desk, drive revenue with upselling, and mentor colleagues to grow in hospitality.

This role is based on-site in High Wycombe with varied shifts.

Qualifications

• Experience leading a team in hospitality or events.
• Strong customer service and communication skills.
• Ability to manage reservations and events with attention to detail.

Responsibilities

• Lead a team to deliver high-quality service across reservations and events.
• Manage enquiries, reservations, and bookings by phone and online.
• Coordinate events and ensure flawless execution of details.
• Liaise with reception to update on occupancy, VIPs, and special events.
• Upsell and promote food and beverage packages to maximise revenue.
• Support team growth and development in their roles.

Skills

Team leadership

Guest service

Event coordination

Upselling skills

Job description

Holiday Inn High Wycombe

13.21 per hour, 40 hours per week

Are you passionate about delivering outstanding service, creating memorable experiences, and leading by example? If so, we have the perfect opportunity for you to join our team as a

Holiday Inn High Wycombe

£27,476.80 per annum /£

13.21 per hour, 40 hours per week

Are you passionate about delivering outstanding service, creating memorable experiences, and leading by example? If so, we have the perfect opportunity for you to join our team as a Reservations and Events Supervisor.

In this role, you'll be responsible for managing seamless events and overseeing reservations, ensuring that both areas deliver exceptional service. You’ll inspire your team to meet the highest standards while creating unforgettable experiences for our guests. From ensuring flawless events to converting enquiries into sales, you’ll be the linchpin between front-line customer service and event success.

What you’ll be doing as a Reservations and Events Supervisor:

• Leading a team to deliver high-quality service across both reservations and events.
• Managing enquiries, reservations, and bookings, both over the phone and online.
• Coordinating events and ensuring all details are flawlessly executed.
• Liaising with the reception team to keep them updated on occupancy levels, VIPs, and special events.
• Maximising revenue by upselling and promoting our food and beverage packages.
• Supporting the team in their growth and development, helping them succeed in their roles.

What makes you a great fit for us?

• A passion for hospitality and an eye for detail, ensuring high standards at every event.
• Exceptional customer service and communication skills.
• Ability to lead, motivate, and inspire a team.
• Strong organisational and problem-solving skills.
• Flexibility to work across different shifts, including evenings and weekends.

What we offer:

In addition to competitive rates of pay, we also offer:

• Exclusive discounts for you, your friends and family, with Valor team member rates at our UK hotels.
• Discounted stays for friends and family, and 50% off dining in our restaurants and bars.
• Free meals while on duty.
• Access to high-street discounts across a range of shops and experiences.
• Up to 40% savings on bikes with our Cycle To Work scheme.
• Generous refer-a-friend bonuses starting at £250.
• A focus on your health and wellbeing with wellness activities and access to our Employee Assistance Programme.
• Healthcare Cash Plan options from just £5 per month.

Supporting your career growth:

• Fully funded apprenticeship programmes and detailed brand training.
• Internal development programmes to help you grow within your role.
• Monthly and annual team member service awards to celebrate your achievements.

At Valor Hospitality, we value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion, sexual orientation, or age.

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.