Reservations and Events Coordinator

Exclusive Collection; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious hospitality brand in the United Kingdom is seeking a Reservations and Events Coordinator. In this role, you will handle front line communication with clients and coordinate bookings to ensure a memorable guest experience. The ideal candidate has experience in reservations and strong communication skills, along with a keen attention to detail. Responsibilities include managing bookings, answering enquiries, and preparing function sheets for events.

Qualifications

• Experience in reservations or event coordination.
• Ability to handle bookings and client interactions efficiently.
• Proficient in using reservation systems.

Responsibilities

• Input reservations for all bookings into the system.
• Update guest profiles to enhance guest experience.
• Ensure all calls are answered in accordance with guidelines.
• Co-ordinate bookings for conferences and events.
• Produce accurate function sheets.

Skills

Attention to detail

Customer service

Communication skills

Job description

We are actively seeking an Reservations and Events Coordinator who will be responsible for front line communication with clients, co-ordinating Reservations and ensuring that administrative systems and processes are of the highest standard. Your role will involve handling enquiries, processing bookings and dealing efficiently with all associated administration, to deliver an exceptional and memorable guest experience. Share, The Reservations and Events Coordinator will be responsible for…

• Accurately input bedroom reservations for all bookings into the system
• To obtain correct details and update guest profiles and in turn look to enhance the guest experience using this information.
• The role must ensure that all calls are answered and dealt with within our guidelines
• Co-ordination of all bookings wihtin the hotel including conferences, private dining events, group bookings and reservations in line with clients needs and requests
• Producing accurate, detailed function sheets
• Collating client information to assist in the planning stages of an event
• Preparing and delivering show rounds to the hotel standards
• Handling telephone enquiries