Reservations and Events Coordinator

Melia London Kensington; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel in London seeks a Reservations and Events Coordinator to manage bookings and event planning. The role requires strong organizational skills and proficiency in PMS systems, with opportunities for career growth and a competitive salary package. Join a passionate team committed to delivering exceptional guest experiences.

Benefits

28 days’ holiday including public holidays

Contributory pension scheme

Refer a friend bonus of £500

Discounted dental and health cover

Career development opportunities

High street discounts

Qualifications

• Experience in reservations, front office, or events within hospitality.
• Ability to work independently and manage the full reservations process.
• Confident communicator with excellent attention to detail.

Responsibilities

• Handle all individual and group bookings using the hotel’s PMS.
• Prepare contracts and confirmations.
• Manage room blocks and monitor occupancy.
• Liaise with clients for event details.

Skills

Detail-oriented

Strong organizational skills

Excellent communication

Proficient in PMS

Multitasking

Tools

Opera

Job description

Join Our Team as a Reservations and Events Coordinator!

Are you a detail-oriented, organized hospitality professional who thrives on delivering exceptional guest experiences from the first inquiry to final event execution? We’re looking for a Reservations and Events Coordinator to be the single point of contact for all reservations and event operations at our hotel.

This key role involves independently managing individual bookings, group reservations, and event planning, ensuring every detail is captured and executed flawlessly. You will work closely with various departments and liaise directly with guests and clients to ensure a seamless and memorable stay or event.

Key Responsibilities:

• Accurately handle all individual and group bookings using the hotel’s PMS.
• Prepare and send contracts, confirmations, and event communication to clients.
• Coordinate internal logistics and function sheets with relevant departments.
• Manage room blocks and monitor pick-up to optimize occupancy.
• Process all types of payments promptly, including event billing and third-party transactions.
• Liaise with clients to finalize event and reservation details.
• Ensure accurate record keeping and effective use of all communication channels.
• Provide support with administrative and departmental tasks as needed.

What We’re Looking For:

• Experience in reservations, front office, or events within hospitality.
• Strong organizational and multitasking skills.
• Confident communicator with excellent attention to detail.
• Proficient in PMS and reservation systems (e.g., Opera, or similar).
• Ability to work independently and take ownership of the full reservations and events process.

Why Work With Us?

• Be part of a supportive and passionate team.
• Opera knowledge
• Experience in a similar position
• Flexibility in shifts
• Opportunity to shape guest and event experiences from start to finish.
• Competitive salary and company benefits.
• Career development opportunities within a growing hospitality environment.

Because belonging to the great Meliá family is being VIP

• Holidays: 28 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Great discounts with Meliá Hotels Worldwide: (Friends & family discounts)
• Personal Development programs designed to support your career right from the start, with unlimited access to online learning platform
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth: Access to over 350 hotels worldwide (subject to local right to work rules)
• High street discounts: with Perks at Work
• Meals on duty, Payday Parties, and Laundry

Our warmth, proximity, and passion make working at Meliá an unforgettable experience, full of emotional moments and the feeling of belonging to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities and promoting a culture of diversity and inclusion. We support sustainable growth through a socially responsible team, with the motto: "Towards a sustainable future, from a responsible present".

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