Reservations and Activities Coordinator - Roe Valley Resort

Galgorm Collection; Derry/Londonderry; On-site; GBP 26,000; Full time

Job summary

A renowned hospitality group is seeking a passionate Reservations and Activities Coordinator for Roe Valley Resort. The role involves planning and promoting family-friendly activities, managing booking inquiries, and providing exemplary customer service. Ideal candidates will have experience in hospitality, excellent communication skills, and attention to detail. The position is full-time and includes weekend work.

Benefits

Opportunities for career growth

Work perks available

Qualifications

• Experience in customer service, hospitality, or sales.
• Excellent verbal and written communication skills.
• Strong attention to detail.

Responsibilities

• Manage bookings for family-friendly activities.
• Provide information about scheduling and pricing.
• Handle guest feedback and queries.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Sales-oriented

Multitasking

Job description

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Reservations and Activities Coordinator - Roe Valley Resort, Londonderry

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Job Reference:

874d036fb15c

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Description

JOB TITLE: Reservations and Activities Coordinator - Roe Valley Resort

JOB REFERENCE: FFC 07/25

REPORTING TO: Reservations Manager

HOURS: This position is Full Time, based on 5 days out of 7 including weekends – Weekends would be the busiest time for our family events.

LOCATION: Roe Valley Resort Hotel

SALARY: £12.52 per hour

Job Summary:

Are you passionate about creating memorable family experiences? Roe Valley Resort is looking for an enthusiastic Reservations and Activities Coordinator to manage and promote bookings for our family-friendly activities.

This role involves planning, promoting, and delivering engaging activities for families. During quieter periods, support the Reservations team with inquiries and administrative tasks.

Key Responsibilities:

• Proactively contact families with existing bookings to promote and secure reservations for children’s activities.
• Provide information about options, schedules, pricing, and availability.
• Confirm bookings, handle amendments or cancellations, and record reservations accurately.
• Be the main contact for parents during their stay regarding children’s programs.
• Gather guest feedback to improve activities.
• Work within office guidelines and handle client queries via phone and online.

Reservations Support (as required):

• Assist with handling incoming bookings, amendments, cancellations, and special requests.
• Upsell resort facilities and services during guest interactions.
• Provide administrative support during quieter periods.

Requirements:

• Experience in customer service, hospitality, or sales; experience with children or family resorts is a plus.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Proactive and sales-oriented with confidence in promoting activities.
• Ability to multitask and manage bookings accurately.
• Friendly, approachable, and professional manner.
• Flexible to work weekends, holidays, and peak periods.

Perks of the job! We’re passionate about service, our guests, and our staff. Whether you’re new to hospitality or seeking a career change, Galgorm Collection offers many opportunities. Why work with us? Click here to view our work perks!

We reserve the right to refine criteria during shortlisting. Only shortlisted applicants will be contacted. By applying, you consent to processing your information for recruitment purposes. Further details are available in our Privacy Policy upon request from our HR department at [emailprotected].

GALGORM COLLECTION IS AN EQUAL OPPORTUNITIES EMPLOYER

Skills Needed

About The Company

Roe Valley Resort

A relaxing break in Northern Ireland's premier golf and spa resort, located 15 minutes from Derry Airport, near Derry-Londonderry’s historic city and Giant's Causeway. The resort combines Irish country house charm with modern amenities.

Facilities include 118 guest rooms, luxury suites, self-catering houses, an 18-hole golf course, award-winning restaurants, and access to Roe Valley Country Park.

Company Culture

Galgorm Collection Resort offers a luxurious retreat with traditional Irish hospitality, blending elegance and modern comfort across 380 acres of scenic parkland. Facilities include a thermal spa, golf, fine dining, and scenic wedding venues, making it a perfect base to explore Northern Ireland.