Reservations Agent - Travel Industry

Aspire Recruitment; Ormskirk; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking a Reservations Agent for a travel team in Ormskirk. This role requires engaging customers, providing expert advice, and converting leads into bookings. Ideal candidates have experience in sales or customer service, and strong communication skills. The position offers a salary of £26,000 and requires flexibility for shifts including Saturdays.

Qualifications

• Experience in sales, customer service, or travel reservations.
• Confident communicator with strong influencing skills.
• Goal-driven, self-motivated, and resilient under pressure.

Responsibilities

• Respond to enquiries by phone and email with expert advice.
• Convert leads into confirmed bookings while meeting sales targets.
• Manage bookings accurately and liaise with internal teams.

Skills

Sales experience

Customer service experience

Strong communication skills

Attention to detail

Job description

Reservations Agent – Travel Industry
Location:Ormskirk, Lancashire (Office-Based)
Salary:£26,000
Shifts:Must be fully flexible to work Monday to Saturday with occasional Sunday

About the Role

We’re recruiting for a Reservations Agent to join a dynamic travel reservations team. You'll engage directly with customers to understand their needs, recommend tailored holiday solutions, and secure bookings. This is a sales-focused role where service quality and customer satisfaction go hand-in-hand.

Key Responsibilities

• Respond to enquiries by phone and email with expert, personalised advice
• Convert leads into confirmed bookings while meeting individual and team sales targets
• Offer additional services and upgrades to enhance customer value
• Manage bookings accurately and liaise with internal teams to finalise travel arrangements
• Build strong customer relationships and resolve queries professionally
• Stay informed on products, destinations, and promotions to support confident recommendations

What We’re Looking For

• Experience in sales, customer service, or travel reservations
• Confident communicator with strong influencing skills
• Goal-driven, self-motivated, and resilient under pressure
• High attention to detail and capable of managing multiple bookings
• A team player with a proactive, customer-first mindset
• Travel industry experienceor knowledge is an advantage
  
  If this sounds like the perfect role for you then please submit your CV.
  
  This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.Should you apply for this role, we will process your data as detailed in ourPrivacy Policyand by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.