Reservations Agent - Travel Industry

Aspire; Blackpool; On-site; GBP 26,000; Full time

Job summary

A dynamic travel company in Blackpool is seeking a Reservations Agent to join their team. You will engage with customers, offer tailored holiday solutions, and secure bookings while ensuring quality service. The ideal candidate has experience in sales or customer service, strong communication skills, and a proactive mindset. This role requires flexibility to work weekdays and weekends.

Qualifications

• Experience in sales, customer service, or travel reservations.
• Confident communicator with strong influencing skills.
• High attention to detail and capable of managing multiple bookings.
• Travel industry experience or knowledge is an advantage.

Responsibilities

• Respond to enquiries by phone and email with expert, personalised advice.
• Convert leads into confirmed bookings while meeting sales targets.
• Manage bookings accurately and liaise with internal teams.
• Build strong customer relationships and resolve queries.

Skills

Sales experience

Customer service

Confident communication

Attention to detail

Team player

Job description

Reservations Agent – Travel Industry
Location:Ormskirk, Lancashire (Office-Based)
Salary:£26,000
Shifts:Must be fully flexible to work Monday to Saturday with occasional Sunday

About the Role

We’re recruiting for a Reservations Agent to join a dynamic travel reservations team. You'll engage directly with customers to understand their needs, recommend tailored holiday solutions, and secure bookings. This is a sales-focused role where service quality and customer satisfaction go hand-in-hand.

Key Responsibilities

Respond to enquiries by phone and email with expert, personalised advice
Convert leads into confirmed bookings while meeting individual and team sales targets
Offer additional services and upgrades to enhance customer value
Manage bookings accurately and liaise with internal teams to finalise travel arrangements
Build strong customer relationships and resolve queries professionally
Stay informed on products, destinations, and promotions to support confident recommendationsWhat We’re Looking For

Experience in sales, customer service, or travel reservations
Confident communicator with strong influencing skills
Goal-driven, self-motivated, and resilient under pressure
High attention to detail and capable of managing multiple bookings
A team player with a proactive, customer-first mindset
Travel industry experienceor knowledge is an advantage

If this sounds like the perfect role for you then please submit your CV.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.Should you apply for this role, we will process your data as detailed in our

Job Info

Job Title:

Reservations Agent - Travel Industry

Company:

Aspire

Location:

Blackpool, Lancashire

Posted:

Aug 1st 2025

Closes:

Sep 1st 2025

Sector:

Customer Services

Contract:

Permanent

Hours:

Full Time

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