Reservations Agent - Immediate Start

Cycas Hospitality; London; On-site; GBP 29,000; Full time

Job summary

A vibrant hotel management company in Central London is looking for a Reservations Agent to provide exceptional customer service while maximizing room sales. The position offers an immediate start and various benefits including a healthcare plan, employee discounts, and training opportunities. Candidates should possess a strong customer service ethos and a passion for hospitality.

Benefits

Employee discounted rate to Cycas managed hotels

Free Healthcare plan

Continuous paid Training & Development opportunities

Pension

Reward & Celebration program

Qualifications

• Fluency in English required.
• Reservations experience is a plus.
• Ability to work in fast-moving environments essential.

Responsibilities

• Maximize hotel sales by upselling room categories.
• Conduct market pricing comparisons to inform strategy.
• Support reception team and maintain knowledge of local area.

Skills

Fluency in English

Customer Service

Sales Maximization

Tools

MEWS PMS

Job description

Social network you want to login/join with:

Reservations Agent - Immediate Start, Central London

col-narrow-left

Client:

Location:

Central London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

9148e44c5b2a

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

Reservations Agent - Immediate Start

Immediate Start

Reservations Agent – The Lincoln Suites London, Kingsway (Holborn)

Located in the heart of central London, The Lincoln Suites is an aparthotel overlooking London’s famous Kingsway. Superbly located a stone’s throw from Covent Garden and Soho.

We pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, in order to grow our company and each other.

Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

If you love delivering Customer Service, are Passionate about being part of a team with Spirit and Personality and believe there is no second best when driving key profit in a hotel that breaks the mould of a traditional full-service operation, then please read on as you’re somebody we want within our Lincoln Suites team.

Lincoln Suites offers guests a unique experience from traditional hotels. With us you will find somewhere that feels like a home. All our rooms areSuites with more living and working space than you would find in a conventional hotel guest room. Reporting to the Guest Services Manager, your core purpose will be:

DUTIES & RESPONSIBILITIES:

To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises to maximise hotel sales.

To ensure that you are aware of hotel availability and take every opportunity to maximise room sales. Increase room revenue by supervising effectiveness of room category upselling.

Maintain, update and share information in the areas of a master calendar of external events, competitor rate intelligence.

Understand the composition of hotel profitability and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation

Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators and recommends appropriate actions in relation to the hotels pricing and market mix strategy

Always understanding of the department’s financial requirements

Complete and generate reports upon request from the Management Team, as and when required

Conduct weekly rate/sell strategy reports for meetings upon request

Ensure that you and all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained

Complete administration tasks set as and when required

Supporting the Reception team by covering shifts

Ability to work in a dynamic and fast-moving environment.

Have high energy and a fearless do-it-yourself attitude.

Desire to learn and develop.

Someone who comes to work with a smile and want to make sure everyone around you leaves with a smile.

Fluency in English

A sense of humour

NICE TO HAVE:

Reservations experience

MEWS PMS experience

Ability to work under pressure independently.

EXCELLENT COMPANY BENEFITS

Full Time Immediate Start £28,090.00 per annum.

Exclusive employee discounted rate to Cycas managed hotels.

Reward & Celebration program.

Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe.

Free Healthcare plan

Pension

Continuous paid Training & Development opportunities

We take having fun seriously.

We are too ‘CYCAS’ to be grumpy. .... It’s not over until we get a smile!

***Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award-winning hotels throughout Europe***

If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***