Reservations Agent

The Roseate Reading; Reading; On-site; GBP 22,000 - 30,000; Full time

Job summary

The Roseate Reading invites applications for a Reservations Agent to enhance our luxury hotel team. The ideal candidate will manage bookings and provide exceptional service, ensuring our guests enjoy a bespoke experience. Join us to help maintain our reputation for opulence and warmth in an exquisite setting.

Benefits

Additional holiday for child's first day at primary school

Complimentary stay for service anniversaries

Employee Assistance Program

Meals on duty

Provision and laundry of uniform

Employee recognition awards

Performance review and personal development plan

Internal transfer and promotion opportunities

Preferential room rates for friends and family

Qualifications

• Experience in a similar role within 4/5 star hotel.
• Excellent organizational and multitasking abilities.
• Superior communication skills with a strong command of English.

Responsibilities

• Manage room reservations and billing information efficiently.
• Provide exceptional customer service for reservation needs.
• Stay informed about hotel promotions and maximize sales opportunities.

Skills

Organizational abilities

Communication skills

Multitasking

Tools

Opera PMS

Job description

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We are looking for an enthusiastic, talented and dedicated Reservations
Agent to join our luxury hotel brand at The Roseate Reading.

The Hotel is known for its spectacular attention to detail that ensures
a bespoke, luxurious experience for its guests. Whether it is the 86,000
Italian-glass beads in the chandelier that hangs from the top of the building
or the plush upholstery and wallpapers, the meticulous design sense is
ubiquitous in maintaining an uplifted ambience. The Roseate Reading was
originally Shire Hall for the Berkshire County Council. The building, along
with its wide hallways, vaulted ceilings, cornice mouldings and the original
lift shaft, have all been precisely restored to their original glory. To revive
the old world charm of the Shire Hall, its council chamber, Eden along with its
imposing fireplace and elaborate wood carvings on the doors and mantlepiece
have all been restored to their past beauty.

One of the top hotels in Reading,
The Roseate Reading is a culmination of opulence and warmth.

Key Responsibilities:

• Manage
  room reservations including handling bookings, enquiries, and adjustments
  efficiently, ensuring accurate billing information is recorded.
• Provide
  exceptional customer service, assisting guests with reservation needs, special
  requests, and bespoke arrangements.
• Help
  and support Front of House team when business requires
• Maintain
  a detailed understanding of ongoing promotions, room rates, and special
  packages, and highlight extra services or special packages to boost sales.
• Stay
  informed about hotel happenings and the local scene, answer guest
  enquiries promptly and professionally
• Maximize
  sales opportunities with a proactive sales mind-set, quoting rates,
  processing, and confirming reservations via email or phone, and applying
  no-show or late cancellation fees as needed.

Requirements:

• Experience
  in a similar role within 4/5 star Hotel.
• Excellent
  organizational abilities and proficiency in multitasking within a
  fast-paced environment.
• Superior
  communication skills with a strong command of the English language.
• Communicating
  and prioritizing tasks effectively in an engaging, refined, and intuitive
  way.
• Addressing
  all guest inquiries engagingly, aiming to convert each inquiry into a
  booking through efficient and intuitive guest service.
• Familiarity
  with Opera PMS is preferred
• Additional
  holiday day off for your child first day at primary school
• Recognition
  for every year of service anniversary including complimentary stay and
  additional holiday day after 3rd year of service
• Employee
  Assistance Program
• Meals
  on duty
• Provision
  and laundry of uniform
• Employee
  recognition awards
• Performance
  review and personal development plan
• Internal
  transfer and promotion opportunities
• Support
  in the development of your career
• Preferential
  room rates within the hotel group for yourself and family & friends

You must be
eligible to live and work in the UK to apply for this position and be in
possession of a current work visa. In line with the requirements set by the
Asylum and Immigration Act 1996, all applicants must be eligible to live and
work in the UK. Documented evidence of the eligibility will be required from
candidates as part of the recruitment process.