Reservations Agent

Celtic Manor Resort; Newport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel and resort in Newport is seeking a Reservations Agent to create memorable booking experiences for guests. The ideal candidate will have strong communication skills and a passion for customer service, ideally with experience in reservations. You'll thrive in a buzzing contact centre environment, selling dream getaways and exclusive upgrades. The position offers competitive pay and numerous perks, including career development and wellness benefits.

Benefits

Career development from day one

Discounts on dining, stays, and leisure membership

Free virtual GP appointments

24/7 wellbeing helpline

NEST pension scheme

Monthly and annual awards

Qualifications

• Radiates warmth and loves making people feel special.
• Communicates with confidence and charm.
• Has a natural flair for sales and customer service.

Responsibilities

• Create seamless, personalised booking experiences via phone and email.
• Sell dream getaways and exclusive upgrades with enthusiasm.
• Be the friendly voice that starts every guest’s journey.

Skills

Communication skills

Sales ability

Customer service experience

Job description

Job Title: ReservationsAgent

Location: Newport, NP18 1HQ

Contract Type: Permanent

Pay: £12.42 per hour + Incentives & Amazing Benefits

Hours: Full Time

Job ID: REQ5757

Be a Hospitality Hero in Our Sales & Revenue Team!

Step into acareer where every call is the beginning of an unforgettable guest experience.As a Reservations Agent at the iconic Celtic Manor Resort, you’ll be part of apassionate team that turns enquiries into excitement—from luxury stays tochampionship golf and indulgent spa escapes.

What Makes You Our Ideal Hero?

• Radiates warmth and loves making people feelspecial
• Communicates with confidence and charm
• Has a natural flair for sales and customer service
• Brings experience in reservations or customerservice (or the drive to learn—we’ll train you!)

Your Mission, Should You Choose to Accept It…

• Create seamless, personalised booking experiencesvia phone and email
• Sell dream getaways and exclusive upgrades withenthusiasm
• Be the friendly voice that starts every guest’sjourney
• Thrive in a buzzing contact centre where yourenergy shines

Perks That Make You Feel Like a VIP

• Career development from day one
• Discounts on dining, stays, and leisure membership
• Free virtual GP appointments & 24/7 wellbeinghelpline
• NEST pension scheme
• Social Club & staff appreciation events
• Monthly and annual awards to celebrate YOU

Grow With Us – The Celtic Collection Promise

Here, you’llsay:

• “I’m trained, supported, and proud to do my bestwork.”
• “I feel valued, included, and encouraged to grow.”
• “My ideas matter, and my contributions count.”
• “I’m part of something ambitious—and I help shapeit every day.”

Ready to Start Your Story?

Apply now andbecome part of a team that’s rewriting the hospitality experience—from Manorto Marina.

Please note:We may close applications early if we receive high interest. All applicantsmust have the right to live and work in the UK.