Reservations Agent

The Evolv Collection Support Office; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in London is looking for a talented reservations agent to manage bookings and inquiries. Ideal candidates will have a strong command of English and a positive attitude. Previous experience in hospitality is desirable, and training on OpenTable will be provided. Join a dynamic team dedicated to delivering outstanding guest experiences.

Benefits

Industry leading pay

50% discount at all restaurants

Exclusive retailer discounts

Financial control through Wagestream

Employee Assistance Program

Online GP appointments

Recognition and reward programs

Comprehensive training platform

Qualifications

• Previous experience in the hospitality industry is desirable.
• Strong command of the English language, both written and spoken.
• Friendly telephone manner is essential.

Responsibilities

• Manage day to day reservation bookings and enquiries for multiple sites.
• Process accurate and timely confirmations.
• Positively market our concept to those that enquire.

Skills

Customer service

Positive attitude

Friendly personality

Strong English language skills

Tools

OpenTable

Job description

Social network you want to login/join with:

The Restaurant: This is a Support Office role

The Location: Farringdon

The reservations office is open from 9am – 9pm, 7 days a week, your working hours will fall between these times.

Why
work for us:

Our
industry leading benefits have you covered!

• Industry leading pay: We value your expertise and
  dedication.
• Dine with style: Enjoy a lavish50% discountat
  all our restaurants, all day, every day.
• Exclusive perks: Our teams have access to some of the best
  discounts and cashback from a range of top retailers and cinema tickets at
  unbeatable prices through theTelusapp.
• Financial freedom: Take control of your
  finances withWagestream– track your earnings in
  real time, access up to 40% of your pay instantly and save directly from
  your salary.
• Wellness support: Your wellbeing matters to
  us! Benefit from a confidentialEmployee Assistance
  Programwith a 24/7 helpline and 6 complimentary sessions
  with a trained counsellor.
• Total Wellbeing Package: Embrace a holistic approach
  to health withWeCare– offering UK based online
  GP appointments, mental health counselling, fitness programs, legal and
  financial guidance and more!
• Dental care made easy: WithTooth Fairyyou
  have instant access to expert advice and prescriptions from the comfort of
  your own home.
• Recognition and Reward for a job well done: Shine bright with our
  Employee of the Month scheme, Long Service Awards and numerous group
  incentives. You may even earn a place at our yearly employee awards night!
• Grow with us: You will have access to some of the best
  training our industry has to offer. You will have access to our training
  platform,Evolv Edgewhich is
  packed with resources to nurture your skills and knowledge.
• Get some rest: Your holiday allowance increases with length of
  service.
• Make a difference: Give back to the community
  with an optional paid day each year for volunteering efforts.
• Spread the love: Benefit from our recommend a friend scheme and
  share the joy of joining our team.

Who we are:

The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terrence Conran in 1991. Our portfolio includes the most iconic restaurants in modern history, homed in London, Birmingham, Manchester and New York.

Every brand in the collection has its own heritage, distinctive character, offering and ambience. By striving for excellence through investing in our people, we drive a passion to deliver outstanding guest experiences

A bit about what you will be doing and what we are looking for:

We are looking for a talented reservations agent with a positive attitude and a friendly personality to join the team. Someone with a passion for the hospitality industry, full of energy and will proactively contribute to our mission and ongoing success. A successful candidate will thrive in a fast-paced environment.

Key Roles and Responsibilities include:

· Managing day to day reservation bookings and enquiries for multiple sites via phone or email.

· Processing accurate and timely confirmations.

· Positively marketing our concept to those that enquire.

· The reservations office is open from 9am – 9pm, 7 days a week, your working hours will fall between these times.

· You will be working within a team of 5 and you will be responding to our Reservation Manager.

Skills and attributes:

· Previous experience working within the hospitality industry is desirable.

· A strong command of the English language, both written and spoken.

· A friendly and personable telephone manner is essential.

· Knowledge of opentable is a plus, though training will be provided for successful candidates.

If this sounds like the role for you, we would love to hear from you!

At The Evolv Collection we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.