Reservations Agent

The Hoxton; London; On-site; GBP 21,000 - 28,000; Full time

Job summary

A leading hotel in London is seeking a Reservations Agent to oversee room bookings and ensure exceptional guest experiences. The position involves managing reservations, anticipating guest needs, and collaborating with various teams. Candidates should have a passion for hospitality, strong communication skills, and ideally proficiency in multiple languages.

Benefits

Competitive salary

28 days holidays including bank holidays

Health cash plan for wellbeing support

Free night at The Hoxton

Free shift meals

Discounts across Ennismore brands

Career progression opportunities

Qualifications

• Experience in hotel reservations is preferred but can be taught.
• Proficiency in another language is a plus.
• Proficient with computers and phones.

Responsibilities

• Manage individual room reservations through various channels.
• Anticipate guest needs and provide proactive solutions.
• Maximize revenue and identify sales opportunities.

Skills

Hospitality

Customer Service

Communication

Teamwork

Multilingualism

Job description

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• Manage new and existing individual rooms reservations through telephone, email, and website reservations
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded
• Keep an eye on our booking channels
• Maximise revenue and identify sales opportunities
• Work with corporate clients, bookers, and agents
• Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay
• Step in for the Reservations Supervisor or Manager when needed

Job Description

What you’ll do…

• Manage new and existing individual rooms reservations through telephone, email, and website reservations
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded
• Keep an eye on our booking channels
• Maximise revenue and identify sales opportunities
• Work with corporate clients, bookers, and agents
• Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay
• Step in for the Reservations Supervisor or Manager when needed

Qualifications

What we're looking for...

• Previous experience in hotel reservations is preferred but not mandatory – we can teach you everything about hotel reservations
• Proficiency in another language (French, Spanish, Italian, Dutch) is a plus
• Great with computers and on the phone
• Additional languages are an advantage
• Looking for a place to be yourself; no clones in suits
• Passion for hospitality – drinks, meals, events, or beds for the night
• Positive impact on people, leaving memorable experiences
• Team player, ego aside, ready to get things done
• Open to trying new things and doing things differently
• Good sense of humor and ability to share a laugh
• Team-oriented, supportive, and fun environment

Additional Information

What's in it for you...

• Competitive salary
• 28 days holidays (including bank holidays), pension, and life insurance
• Health cash plan for physical & mental wellbeing support
• Confidential hotline and mental health first aiders
• Retail & hospitality perks through partners
• Free night at The Hoxton and a meal for two at start
• Free shift meals
• Discounts across Ennismore brands
• Annual free night at The Hoxton and milestones bonuses
• Opportunities for career progression and global mobility
• Training programs and development opportunities
• Extra time off for volunteering
• Team events and parties
• Enhanced family leave
• Diversity and inclusion events