Reservations Agent

The Stafford London; London; On-site; GBP 30,000; Full time

Job summary

A luxury hotel in London is seeking a dedicated professional to join the front office team. The role involves ensuring excellent service standards, managing reservations, and fostering guest relations. Candidates should possess strong attention to detail and a passion for hospitality. Competitive salary package of up to £30,000 per year offered.

Benefits

Rewards and discounts

Staff discounts on food and accommodation

Training and development opportunities

Complimentary dry cleaning of work clothes

Monetary referral scheme for new hires

Qualifications

• A passion for 5-star guest service.
• Excellent attention to detail.
• Forward-thinking and innovative mindset.
• Excellent telephone manner and interpersonal skills.
• Computer literacy, especially with Opera.

Responsibilities

• Answering the telephone according to standards.
• Ensuring all reservations and inquiries are confirmed.
• Negotiating with clients to maximize revenue.
• Maintaining relationships with regular guests.
• Keeping the Property Management System updated.
• Assisting with Reception duties when required.
• Staying informed about hotel facilities and local activities.

Skills

5-star guest service

Attention to detail

Interpersonal skills

Computer literacy

Tools

Opera V5

Job description

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Package of up to £30,000 per year, inclusive of
basic salary and service charge

Tucked away in the heart of historic St James’s and just minutes from London’s iconic landmarks and vibrant West End, The Stafford London is the epitome of traditional British luxury. The Stafford London is home to the renowned American Bar, a London institution, and The Game Bird, a restaurant which celebrates contemporary British cooking.

When you work for us, you will be working for one of London’s most historic five-star hotels, and a company where the skills and knowledge you gain will be recognized worldwide.

If you have a passion for hospitality, a drive to deliver excellent results, a keen eye for detail, and first-class service skills, then this may be the place for you.

Your responsibilities will include:

• Answering the telephone according to The Stafford’s standards
• Ensuring all reservations, inquiries, and requests are confirmed in line with company policy
• Negotiating with clients to maximize revenue while satisfying their needs
• Maintaining relationships with regular guests to encourage repeat business and developing new relationships for new guests
• Keeping the Property Management System (Opera V5) updated with accurate records
• Assisting with Reception duties when required and being aware of all Front Office procedures
• Staying informed about all tariffs, promotions, hotel facilities, local area activities, and London events

Qualities we are looking for:

• A passion for 5-star guest service
• Excellent attention to detail
• Forward-thinking and innovative mindset
• Excellent telephone manner and interpersonal skills
• Computer literacy, especially with Opera

What you’ll get in return:

• Rewards, discounts, and cashback schemes
• Staff discounts on food and accommodation
• Training and development opportunities
• Complimentary dry cleaning of work clothes
• Referral scheme with monetary rewards for new hires you refer

Sound like you? Simply apply, and we will contact you!

In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. Documentation will be required at interview stage.