Reservations Agent

The Langham, London; Esher; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Langham, London is seeking a Reservations Agent to deliver exceptional service. The role involves managing reservations and inquiries, with a focus on accuracy and customer service. The ideal candidate will have strong organizational skills and be proficient in Opera PMS and Microsoft Office. Benefits include meals, holidays, and learning opportunities within a prestigious hotel environment.

Benefits

Meals on duty

Free accommodation at other Langham Hotels

Pension plan

Colleague recognition system

Learning and development opportunities

Qualifications

• Excellent customer service skills and ability to build rapport with guests.
• Ability to produce work with a high degree of accuracy.
• Strong organisational and administrative skills.

Responsibilities

• Answer all incoming Reservation inquiries in a timely manner.
• Input reservations into the OPERA system with accuracy.
• Maintain accurate filing systems for departmental correspondence.

Skills

Customer service skills

Organisational skills

Attention to detail

Computer skills

Team player

Tools

Opera PMS

Microsoft Office

Job description

Social network you want to login/join with:

We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Reservations Agent.

The key activities connected with the role of the Reservations Agent are as follows:

• answer all incoming Reservation enquiries, by telephone, fax or e-mail, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings.
• to be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system.
• input reservations into the OPERA system, ensuring all details are accurate and complete in line with the agreed departmental standard.
• maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
• to ensure all system traces are actioned on a daily basis
• to ensure all 'no-shows' from the previous night are followed up and charged accordingly
• to perform general office duties such as photocopying, scanning, filing daily.

Key requirements for the Reservations Agent role are as follows:

• Excellent customer service skills and ability to build the rapport with guests
• Ability to produce work with a high degree of accuracy and attention to detail
• Strong organisational and administrative skills
• Strong computer skills; all Microsoft Office packages and working knowledge of Opera PMS is essential.
• Great team player

The Langham, London offers a wide range of benefits which include: meals on duty, holidays, free accommodation at other Langham Hotels, pension plan, colleague recognition system, learning and development opportunities and many more.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar, extensive Meeting & Events facilities and Europe’s first Chuan Spa.The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.