Reservations Adviser

Retail Human Resources plc; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading luxury department store as a Reservations Advisor, where you'll provide exceptional customer service and manage bookings for the Hair and Beauty department. This role offers a fantastic opportunity to start your career in a dynamic environment, where organization and communication skills are key to success.

Qualifications

• Prior experience in a Spa, Salon, Health Club, or similar setting preferred.
• Highly organized and capable of managing calls and emails.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Booking customers into the Hair & Beauty Salon using the appointment system.
• Maintaining and updating the appointment calendar.
• Advising clients on suitable treatments based on their needs.

Skills

Customer Service Skills

Organizational Skills

Multitasking

Communication Skills

Job description

We are looking for an exceptional Reservations Advisor to join us on a Fixed Term Contract in the Beauty Department. Based in our contact centre at Harrods Headquarters in Hammersmith, this office-based role involves taking bookings for all Hair and Beauty treatments in our Knightsbridge store.

Whether you're a recent school, college, or university leaver, or looking to restart your career in an exciting new field, Harrods offers exciting career opportunities.

About the Role

The Reservations Advisor is responsible for delivering excellent customer service and results through exceptional experience. The role is primarily based in our contact centre, handling call centre administration duties, bookings, and inquiries via telephone and email. Occasionally, support may be needed at our Harrods Knightsbridge store reception within the Hair and Beauty department.

This role requires outstanding customer service skills and the ability to multitask with IT systems accurately within the contact centre.

Key tasks include:

1. Booking customers into the Hair & Beauty Salon using the appointment system
2. Maintaining the appointment calendar and updating it with any changes
3. Advising clients on suitable treatments based on their needs

About You

Prior experience in a similar setting such as a Spa, Salon, Health Club, Medi-Spa, or Aesthetic Clinic is preferred. You should be able to build rapport, be discreet, and empathetic when discussing sensitive topics.

You will also:

• Be highly organized and capable of managing calls and emails while navigating booking systems
• Have excellent written and verbal communication skills
• Work well in a team and be eager to learn
• Understand excellent customer service principles and deliver them
• Be able to convert leads and promote retail sales by effectively communicating treatments and products

About Us

Harrods is a world-leading luxury department store, renowned for top designers and sought-after brands. Our mission is to make visiting our iconic Knightsbridge store an inspiring shopping experience.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll do something remarkable for you. We offer a friendly environment, abundant opportunities, and support to build an exceptional career across our business.

Uniquely You

We value individual strengths and believe in growth potential. We welcome applications from diverse backgrounds, cultures, and experiences. Your uniqueness makes us exceptional.

Learn more about our culture by searching #TogetherHarrods on LinkedIn, Facebook, or following @togetherharrods on Instagram.