Reservationist Specialist

The Scarlet Hotel; Newquay; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading hotel on the Cornish coast seeks a Sales and Reservations team member. The role involves providing exceptional customer service, upselling hotel products, and ensuring guest satisfaction. Ideal candidates are confident communicators with a passion for sales and a positive attitude. Full-time position with competitive salary and benefits.

Benefits

Competitive salary of £26,208 PA PLUS a share of hotel tips

10% sales bonus paid quarterly

28 days holiday per year (29 after 1 year)

Long service scheme with free stay after first year

40% off food and drinks

Local partnership discounts

Health Shield Healthcare Plan

On-site team accommodation available

Qualifications

• Experience in a hotel reservation or sales environment is beneficial, but not essential.
• Regular use of Microsoft Office programmes required.
• Training will be provided for booking systems.

Responsibilities

• Confidently speaking with customers on the phone and via email.
• Identify guests' needs and deliver relevant service.
• Selling and upselling the hotels' products and services.

Skills

Communication

Organisation

Attention to detail

Listening

Confident telephone manner

Work well under pressure

Education

Experience in a hotel reservation or sales environment

Computer literacy

Tools

Microsoft Office

Job description

Are you a confident communicator?

Do you thrive in a positive and encouraging sales environment?

Would you love to facilitate fantastic experiences right here on the Cornish coast?

Be part of a vibrant Sales and Reservations team for our hotels and experiences. Warm, confident and friendly, you will be the first port of call for our guests, responsible for understanding their needs, showcasing the hotels, upselling, and delivering exceptional customer service to ensure they book their unforgettable experiences with us.

Quick thinking, you will use your initiative to solve problems and have a wealth of knowledge to give our guests the best information.

Communicating, collaborating and coordinating effectively, with the wider team and other departments, to support the delivery of what is required throughout a guests stay: detail is key.

Passionate about sales and motivated to succeed, you enjoy the challenge of working towards targets and celebrating you and your colleagues' wins.

List the top 3 attributes of your ideal candidate:

Confidence in communicating

Passionate about sales

Computer literate

About you:

Highly motivated, you will be able to work within a team whilst using your own initiative and being assertive, thriving within our fast-paced environment and have a love for sales.

Adaptability will be essential along with a natural ability to engage with other departments.

Working with a sense of pride and purpose, you will find a genuine happiness from perfecting our unique guest journey through every interaction, so that each guest receives a tailored approach, and you deliver guest excellence.

You will be confident and caring, professional and approachable, fun and we will enjoy working alongside you, as you will with us.

You might already be in the hospitality sector, but this is not essential as we want the right person to join our great team.

Responsibilities and Duties:

• Confidently speaking with customers on the phone and via email, ensuring all phone calls & emails are answered quickly and efficiently
• Identify the guests needs and deliver a service that is relevant to those needs, building a relationship with guests and going above & beyond guest expectations
• Selling and upselling the hotels' products and services to ensure we create a memorable stay for our guests
• Working to sales targets to support the delivery of the businesses budgeted revenue
• Ensuring customer data is up to date and is GDPR compliant
• Ongoing administration to ensure all booking details are accurate and communicated to our guests and wider team
• Providing friendly, knowledgeable, efficient, and professional service at all times
• Effectively communicating with other hotel departments

This role is full-time (5 days, 40 hours) but part-time hours can be considered the right candidate. We work Monday – Sunday, with 8.5 hours shifts between the hours of 8am – 6.30pm, therefore weekend availability is important. You will be working in our central reservations office. This role is in person, we are unable to offer remote working.

Qualifications:

• Experience in a hotel reservation or sales environment is beneficial, but not essential
• Computer literacy: regular use of Microsoft Office programmes. Experience of booking systems is beneficial but not essential (training will be provided for our booking systems)

Key Skills :

• Excellent spoken and written English
• Computer literate
• Organisation
• Listening
• Communication
• Confident telephone manner
• Attention to detail
• Work well under pressure

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• Competitive salary of £26,208 PA PLUS a share of hotel tips
• The ability to earn an additional 10% sales bonus paid quarterly
• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract with 28 days holiday per year (29 after 1 year)
• Long service scheme, enjoy a free stay at Bedruthan after your first year!
• Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme!
• Local partnership discounts such as discounted gym membership
• Health Shield Healthcare Plan

On-site team accommodation is available

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Going above and beyond to make sure when you join our family you will be a part of one of the most exciting independent companies in the UK.

Joining our team isn’t a job, it’s a lifestyle choice.