Reservationist

TN United Kingdom; Manchester; On-site; GBP 27,000; Full time

Job summary

Join a growing lifestyle brand known for stylish hotels and exceptional service as a Reservationist in Manchester. This role offers a permanent contract with a competitive salary and a bonus structure. You will be responsible for maximizing occupancy, providing outstanding guest service, and collaborating with various teams to enhance guest experiences. Enjoy a positive work culture, extensive benefits, and opportunities for professional development. If you have a passion for hospitality and a commitment to high service standards, this is the perfect opportunity for you!

Benefits

40% discount on stays at any Dakota hotel

25% discount on drinks and dining

Access to Employee Assistance Program

Discounted gift card platform

Support from Mental Health Champions

Additional holiday on employment anniversary

Meals on duty and uniform provision

£200 bonus for referring a friend

Free bi-annual eye tests

Certified compliance training

Qualifications

• Minimum one year experience in hotel reservations or guest relations.
• Strong administrative skills and ability to prioritize tasks.

Responsibilities

• Maximize occupancy and bedroom rate while delivering excellent guest service.
• Coordinate guest stays and tailor experiences based on needs.

Skills

Hotel Reservations Experience

Administrative Skills

Customer Service

Upselling Techniques

Attention to Detail

Flexibility with Shifts

Tools

Property Management Systems (Opera, Shiji)

Computer Literacy

Job description

Social network you want to login/join with:

Dakota Hotel, based in Manchester City Centre, is seeking a strong administrator for the role of Reservationist.

CONTRACT AND PAY RATE

The role offers a permanent contract of a minimum of 40 hours per week. Typical shifts will be varied, working any 5 days out of 7, including weekends, with at least one weekend off per month. The gross annual salary is £27,000.00, plus an incentive-based bonus of up to £1,000.

PRIMARY ROLE RESPONSIBILITIES

• Reporting to our Reservations Manager, work to maximize occupancy and bedroom rate.
• Deliver excellent guest service as a telephone and email reservationist, securing bookings for bedrooms and tables.
• Be knowledgeable about current special packages and upsell to increase revenue.
• Coordinate guest stays, tailoring experiences based on their needs, noting requests, and building profiles.
• Collaborate with Guest Relations and the Reception Team to recognize repeat guests, groups, and Lifestyle App members.
• Confidently use computers and develop a thorough knowledge of our booking systems.
• Provide consistently high levels of guest service in line with our principles and values.
• Assist guests with additional services beyond bookings, such as restaurant reservations and directions.

BENEFITS

Enjoy a positive culture and ongoing development, with benefits including:

• 40% discount on stays at any Dakota hotel
• 25% discount on drinks and dining at any Dakota
• Access to our Employee Assistance Program, including free mental health support, video GP consultations, and private prescriptions
• Discounted gift card platform
• Support from in-house Mental Health Champions
• Additional holiday on your first employment anniversary
• Family-friendly flexible working options
• Meals on duty and uniform provision
• £200 bonus for referring a friend
• £10 bonus each time you're mentioned on TripAdvisor
• Free bi-annual eye tests for screen users
• Certified compliance training in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
• Access to external certified resources via our Learning Management System
• Supportive professional development with annual appraisals and Personal Development Plans
• Opportunities for internal and external training, including apprenticeships

Full terms of our benefits are detailed in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand known for stylish hotels, bustling brasserie grills, and upscale cocktail bars. Our story began with boutique hotels near Edinburgh and Glasgow, now expanding into city centers in Glasgow, Leeds, Manchester, with Newcastle opening in 2025 and more locations planned.

We are committed to delivering attentive and genuine guest service. Recognized as one of The Caterer’s Top 15 Best Employers in Hospitality for five consecutive years, and featured in the Top 10 Best Places to Work in the UK in 2024, we also received the Spotlight Award for LGBTQIA+ inclusivity.

Recent accolades include The Cateys ‘People Team of the Year’. Our internal Dakota Academy offers continuous training, with over 75% of leaders promoted internally. Our team members have won industry awards, such as The Caterer’s ‘Top 30 under 30’.

Locations include Eurocentral, Edinburgh, Glasgow, Leeds, Manchester, and Newcastle.

Our Manchester location at 29 Ducie St, M1 2JL, is centrally situated in Piccadilly Basin, close to Piccadilly Station, ideal for public transport.

Our hotel features 137 luxury bedrooms, including 27 suites—the most in the city—a destination cocktail bar with champagne room, a brasserie-style grill with private dining, and a terrace.

APPLICANT REQUIREMENTS

The successful candidate will have:

• At least one year of experience in hotel Reservations, Reception, or Guest Relations.
• Full computer literacy and quick learning ability for systems. Experience with property management systems like Opera or Shiji is preferred.
• Strong administrative skills, ability to work efficiently, and prioritize tasks.
• A commitment to high service standards, effective communication, and upselling techniques.
• An enthusiastic attitude promoting our positive culture.
• Attention to detail and pride in their work.
• Flexibility with shifts and availability to meet business needs.
• Research into our brand and a genuine interest in joining our team.

APPLY

Please send your updated CV. Visit our Careers page to explore current opportunities and find your #DreamRolesAtDakota. We look forward to hearing from you!

For more information about our luxury hotel, visit our:

• Website
• Instagram pages for Dakota Hotels and Dakota Manchester