Reservationist

Caprice Holdings; London; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading company in hospitality is seeking a highly organized and customer-focused Reservationist to efficiently manage their reservation system and guest experiences in London. The ideal candidate will excel in communication, organization, and customer service, ensuring a seamless dining experience for all guests.

Benefits

Generous discount while dining

Opportunities for progression

28 days holiday, increasing with service

Friend referral bonus scheme

Exclusive access to various discounts

Reward programmes and recognition

Qualifications

• Previous experience as a Reservationist or similar role in hospitality.
• Strong communication and customer service skills.
• Proficiency with reservation management systems.

Responsibilities

• Manage all incoming reservation requests accurately.
• Ensure optimal table availability and guest flow.
• Communicate with guests to confirm and accommodate requests.

Skills

Communication

Customer Service

Organizational Skills

Problem-Solving

Tools

OpenTable

SevenRooms

Job description

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We are seeking a highly organized and customer-focused Reservationist to manage the brand’s reservation system, ensuring that all bookings are handled efficiently and with care. The ideal candidate will have excellent communication skills, attention to detail, and the ability to provide exceptional customer service. As a Reservationist, you will be the first point of contact for guests, managing bookings, answering inquiries, and helping ensure a seamless dining experience.

Key Responsibilities:

- Handle all incoming reservation requests via phone, email, and online platforms, ensuring bookings are accurately recorded and confirmed.

- Manage the reservation system and seating arrangements to optimize table availability and guest flow.

- Communicate with guests to confirm reservations, answer questions, and accommodate any special requests or dietary needs.

- Assist in coordinating large parties, private events, and special occasions, working closely with the restaurant management team.

- Monitor the restaurant’s seating capacity, ensuring reservations are spaced appropriately to avoid overbooking.

- Maintain a friendly and professional demeanour when interacting with guests, addressing inquiries and resolving any issues that may arise.

- Keep accurate records of guest preferences and special requests to enhance the overall guest experience.

- Collaborate with the restaurant management team to ensure that any last-minute changes to reservations are effectively communicated.

- Stay informed about the restaurant’s menu, specials, promotions, and events to provide up-to-date information to guests.

Requirements:

- Previous experience as a Reservationist or in a similar role within a hospitality or restaurant setting.

- Excellent communication and customer service skills, with a warm and professional demeanour.

- Strong organizational skills and attention to detail, with the ability to manage multiple reservations and guest requests.

- Proficiency with reservation management systems (experience with platforms like OpenTableor SevenRooms is preferred).

- Strong problem-solving skills and the ability to resolve guest issues in a timely and professional manner.

- A passion for providing exceptional guest experiences and contributing to a positive team environment.

- Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group

- Unrivalled opportunities for progression across the Group

- 28 days holiday, increasing with length of service up to 5 extra days

- Recommend a friend scheme with great bonuses per individual referral

- Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more

- Reward programmes, long service awards, and staff recognition and incentives