Reservationist

Hawksmoor Spitalfields; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading restaurant group as a Reservationist, where your communication and organisational skills will help deliver exceptional guest experiences. With a commitment to inclusivity and sustainability, the company offers extensive benefits, training, and a supportive work environment.

Benefits

Refer a friend bonus from day 1

Tronc paid for every hour you work

Discounted health and fitness benefits

Free meals when you’re at work

50% off food in our restaurants

28 days’ holiday including service charge

Investment in training and qualifications

Counselling and remote GP services

Qualifications

• Experience in restaurant reservations or similar roles.
• Ability to work independently and as part of a team.
• Passion for hospitality and delivering exceptional customer experiences.

Responsibilities

• Deliver exceptional service to guests at all stages of their booking process.
• Work collaboratively within the reservations team.
• Manage reservations efficiently to provide a smooth experience.

Skills

Communication

Organisational skills

Customer service

Job description

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Reservationist

We are looking for a great communicator with fantastic organisational skills to join our reservations team. You will be able to work independently and as part of a team to deliver an exceptional experience to guests, both in service and in the planning stages and throughout their booking process. You should have experience in restaurant reservations, events, or a similar role within a reception or bookings team, alongside a love for first-class service, hospitality, and people.

Work somewhere awesome:

Shortly after being named the best steak restaurant in the world, we became a certified BCorp in 2022 and ranked in the top 100 Best Companies for 11 consecutive years. We are also rated as one of the most sustainable restaurant groups in the country, raising over £1 million for Action Against Hunger, and supporting several charities closer to home.

Benefits Include:

• Refer a friend bonus from day 1
• Tronc paid for every hour you work, including breaks and holidays
• Use of Wagestream to instantly access the wages you’ve earned
• Discounted health and fitness benefits
• Additional paid maternity and paternity leave to help you care for new additions to your family
• Income protection insurance for critical illness and death benefit
• Free meals when you’re at work
• 50% off food in our restaurants for you and your loved ones
• An optional 20 hours each year to use for volunteering
• Exclusive savings on travel, shopping, restaurants, and more
• 28 days’ holiday that includes service charge
• A restaurant welfare budget allocated for healthy snacks, drinks, and support during our busiest times of the year
• Huge investment in training and development with qualifications across Wine, H&S, Food Safety, HR, and a five-stage management development programme, run in partnership with the Watershed Management School
• Access to counselling, remote GP/physio services, legal advice, and more

We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and to create an environment where everyone, from any background, can be happy at work.